Aishani Sharma
Program Leader - Strategy & Operations
Summary
Digital Transformation and operations Leader with 9+ years of experience in high-growth EdTech and Engineering Services environments, specializing in leveraging AI-driven methodologies to achieve operational excellence, scalability, and profitability. Proven expertise in developing and executing strategic operational plans, managing multi-crore enterprise accounts (exceeding INR 100 Crore), and optimizing resource allocation through advanced analytics and process improvement. Highly proficient in team leadership, recruitment, and implementing AI-enhanced frameworks across key platforms like Jira and Power BI to drive data-driven decision-making and elevate quality standards to industry best practices.
Overview
9
9
years of professional experience
Work History
Consultant - Strategy & Learning
Educational Initiatives (Ei)
06.2024 - Current
- Strategic Planning & AI Utilization: Collaborated with C-suite and Product/Engineering teams to integrate AI-driven insights into core product features, achieving an 85% retention rate, and 250,000+ user adoption.
- Process Improvement and Optimization: Optimized Multi-Agent Prompting Strategies, and conducted LLM output evaluations, significantly improving instruction-following and reasoning accuracy for a key AI product feature.
- Budgeting and Reporting: Implemented OKRs, SOPs, and Power BI dashboards for rigorous monitoring of operational metrics, driving performance outcomes across a team of six professionals.
- Resource Management: Facilitated capability development and AI skilling programs for over 1,000 trainers across diverse geographies, leveraging AI-powered LMS platforms.
Program Manager, Education for All
BYJU'S
02.2022 - 05.2024
- Strategic Execution & Scalability: Successfully scaled the implementation of AI-powered, personalized, adaptive learning solutions, benefiting over 6 million learners across 22 states, and enhancing program outcomes by 6.5%.
- Cost Management & Client Relationship: Strategically managed product partnerships with over 120 accounts, overseeing a cumulative budget exceeding INR 100 crore, and securing an 85% annual renewal rate.
- Recruiting & Onboarding: Engineered comprehensive capability development and technical training frameworks across 70+ districts, directly impacting the successful selection and onboarding of new talent, resulting in selection rates that are 2x the national average.
- Reporting & Analysis: Delivered thought leadership, analytics, and strategic initiatives directly to the C-suite, driving 4X growth in partner accounts, and eliminating reliance on manual reporting by deploying analytical dashboards.
Manager, Academic Operations
Sunstone Eduversity
08.2020 - 01.2022
- Operational Excellence and Process Improvement: Established operational frameworks from the ground up across 23 university partners, onboarding 100,000 learners, and 100 trainers, and setting up foundational Quality Standards.
- Talent Management: Designed and implemented a 100+ member student success team via optimized hiring, streamlined onboarding processes, and product training.
- Efficiency and Customer Success: Executed targeted operational interventions that resulted in a sharp 85% customer retention rate, and achieved a threefold reduction in turnaround time for resolving customer queries and escalations.
Research Analyst
Deloitte
05.2016 - 05.2017
- Market Research & Analytics : Generated comprehensive global market insights and authoritative thought leadership reports, facilitating strategic decision-making for Fortune 500 clients.
- Recognized with the 'Spot Award' for substantial cross-functional impact.
Education
BSc - Economics
Symbiosis International University
06-2013
MBA - Finance Marketing
Symbiosis Institute of Management Studies
06-2016
Executive Program - Social Impact Strategy
University of Pennsylvania
01.2022
Skills
- AI & Advanced Functionality: AI Efficiency Programs, Machine Learning Optimization, LLMs, RAG & Multi-Agent Systems, AI-Enhanced KPIs, AI-Driven Risk Management, AI-Powered LMS
- Strategic Operations & Finance: Strategic Planning and Execution, Annual Budgeting, Zero-Based Budgeting, Activity-Based Costing (ABC), Cost Management, Operational Efficiency, Scalability & Sustainability
- Resource & Talent Management: Talent Recruitment, Onboarding Programs, Resource Utilization, Capability Development, Agile/SCRUM, Team Leadership, Mentoring
- Quality & Compliance: Quality Control & Assurance, Best Practices Implementation, Total Quality Management (TQM), Regulatory Frameworks (ISO 9001 concept), Continuous Process Improvement
- Data & Technology: PowerBI (Expert, including DAX/Power Query), Jira (Advanced Workflows/Automation), Salesforce, Business Analytics & Reporting, Data Visualization, Stakeholder Management
- Project & Ops: Jira (Advanced), Salesforce, LMS (Internal/Canva), Asana, Lead Squared
- Data & Visualization: MS PowerBI (Expert, DAX, Power Query), Tableau, SQL (Beginner), Microsoft Excel (Advanced)
- Cloud & AI: AWS S3, Snowflake, LLMS, RAG, Multi-Agent Systems, Microsoft 365, Microsoft Copilot, Azure
Websites
Timeline
Consultant - Strategy & Learning
Educational Initiatives (Ei)
06.2024 - Current
Program Manager, Education for All
BYJU'S
02.2022 - 05.2024
Manager, Academic Operations
Sunstone Eduversity
08.2020 - 01.2022
Research Analyst
Deloitte
05.2016 - 05.2017
BSc - Economics
Symbiosis International University
MBA - Finance Marketing
Symbiosis Institute of Management Studies
Executive Program - Social Impact Strategy
University of Pennsylvania