Aishwarya Aeyya
Hyderabad
Summary
Results-driven professional with expertise in candidate screening and customer relationship management. At Randstad Enterprise, streamlined the selection process for Google roles, enhancing efficiency. Proven ability to collaborate with teams and resolve issues effectively, ensuring alignment with client expectations. Skilled in application tracking and committed to delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Specialist-Candidate Screening
Randstad Enterprise Pvt Ltd.
Hyderabad
06.2022 - 12.2025
- Performed candidate profile screenings for Google roles in APAC and America’s Tech Team.
- Reviewed resumes to match minimum qualifications and preferred criteria, streamlining selection process.
- Coordinated with recruiters to route suitable candidates or reject non-compliant applications.
- Ensured efficient screening of applicants for US and Canada positions, aligning talent with client expectations.
Sr. Customer Service Representative
ADP PVT LTD
Hyderabad
08.2021 - 05.2022
- Managed inbound and outbound communication with U.S. employees regarding benefits and health policies.
- Handled calls, chats, and emails from ADP clients on health and welfare policies.
- Provided effective support for customer inquiries, resolving issues promptly.
- Maintained high service standards while managing multiple concurrent inquiries.
ML Data Associate
Amazon Development Centre PVT LTD
03.2018 - 08.2021
- Delivered high-quality data to enhance Alexa customer experience.
- Processed data to support voice recognition capabilities for Alexa devices.
- Collaborated with internal teams, supplying critical data to improve Alexa features.
- Executed Transcription, T-Verification, Annotation, and Answer Quality Assessment worktypes.
- Evaluated device responses and scored quality based on performance.
- Categorized user queries into respective intents for improved accuracy.
HR Assistant (ERC Associate)
Amazon Development Centre PVT LTD
09.2017 - 01.2018
- Streamlined time and attendance data entry, enhancing accuracy and efficiency.
- Resolved HR-related queries and requests, ensuring timely support across the organization.
- Reduced payroll defects by prioritizing payroll-impacting tickets in a FIFO queue.
- Managed ticket queue effectively while adhering to service level agreements (SLA).
- Conducted mentoring and refresher training for new hires to improve performance quality.
- Monitored new hires' performance, providing constructive feedback for continuous improvement.
- Handled inbound calls from Amazon employees, addressing requests and queries promptly.
- Collaborated with managers and HR teams to resolve tickets submitted via trouble ticketing system.
Education
MBA - Human Resources Management
Kasturba Gandhi Degree & PG College For Women
Hyderabad06-2017
Bachelor of Science - Mathematics, Statistics & Computer Science
Kasturba Gandhi Degree And PG College For Women
Hyderabad06-2015
Skills
- Candidate screening and evaluation
- Application tracking
- Team collaboration
- Issue resolution
- Benefits administration
- Effective communication
- Attention to detail
- Microsoft Office proficiency
- HR services and employee relations
- Customer support
Leadership & Additional Contributions
- Mentored and trained new hires, providing performance feedback and quality improvement support
- Assisted team members through refresher training and process guidance
Academic Project
- Stress management of employees at Pinnacle Generators, Nacharam, Hyderabad
Achievements
- Star Performer Award for February, March, and April 2020 at Amazon Pvt. Ltd
- First Prize: Paper presentation on 'Retirement Planning' (National Seminar on Financial Literacy)
- Third Prize: 'Technolites' Quiz Competition held at college
Timeline
Specialist-Candidate Screening
Randstad Enterprise Pvt Ltd.
06.2022 - 12.2025
Sr. Customer Service Representative
ADP PVT LTD
08.2021 - 05.2022
ML Data Associate
Amazon Development Centre PVT LTD
03.2018 - 08.2021
HR Assistant (ERC Associate)
Amazon Development Centre PVT LTD
09.2017 - 01.2018
MBA - Human Resources Management
Kasturba Gandhi Degree & PG College For Women
Bachelor of Science - Mathematics, Statistics & Computer Science
Kasturba Gandhi Degree And PG College For Women