Aishwarya Arora

Principal Consultant with 10 years of experience in Oracle Utilities Application Framework (OUAF), specializing in Oracle Revenue Management & Billing (ORMB) and Customer Care & Billing (CCB). Proven expertise in delivering large-scale enterprise solutions across banking and utilities domains. Strong track record in solution design, system implementation, and performance optimization, with deep technical and functional knowledge of ORMB architecture. Adept at leading cross-functional teams, driving client engagements, and delivering high-quality solutions in complex environments.

Built a Custom GPT Interview Coach for Oracle Revenue Management & Billing (ORMB) to assist in interview preparation, including mock interviews, scenario-based questions, and detailed explanations of key concepts such as BOs, algorithms, and billing processes

• Oracle India Pvt Ltd, Noida, Uttar Pradesh, Citibank Pvt Ltd, 07/01/2022, Present, Principal Consultant, Citibank uses Global Billing System (GBS) which is a custom accounts receivable system that supports billing operations worldwide. Developed based on ORMB, GBS handles every aspect of Citi's corporate banking client information (Customer/Accounts, Pricing, Invoicing, and more) while also undertaking associated functions such as Payment Processing, Collections, Dispute Resolutions and Accounting., Requirement Analysis, Documentation for Sub Saharan African Countries roll-out, Functional - Customer Management, Pricing & Billing, Technical - Java, UI-configurations, and development
• Oracle India Pvt Ltd, Noida, Uttar Pradesh, Health Care and Service Corporation, 02/01/2022, 06/30/2022, Senior Consultant, HCSC largest customer-owned health insurance company in the United States providing health insurance and claim benefits., Requirement Analysis, Documentation., Functional - ASO, BASO, ASL, SSL and Reconciliation process, TFM, Technical - Batches and complex SQL (unions & cases)
• Oracle India Pvt Ltd, Noida, Uttar Pradesh, Bank of America, 01/01/2022, 02/28/2022, Senior Consultant, Bank of America - POC project, Requirement Analysis, Documentation., Technical - FRT testing and analyzing new features ORMB in 3.1 and 3.2
• Citi Corporation India Pvt Ltd, Pune, Maharashtra, Citibank Revenue Banking, 02/01/2020, 12/31/2021, Program Analyst, Citibank was the first client to implement ORMB in their system, Requirement Analysis, Coding, Testing, Deployment, Documentation., Worked on ORMB installation including patching., Worked on components like Business service, zones, portals, BOs, Mos, UI maps, Approval workflow and java codes (Batches, Algos) along with the configurations required., Analyzing issues reported by client and suggesting a solution. Fixing code/design issues to improve performance
• Wipro Technologies, Greater Noida, Uttar Pradesh, NRGi, Denmark -Electricity -Utilities, 01/01/2016, 04/30/2019, Technical Developer, NRGi, Worked in Oracle Utilities domain with full lifecycle implementation experience, strategized development process in different phases., Development/Enhancement of ORMB components such as Algorithms, Batch Jobs, Business components, BPA Scripts, UI Maps, Zones, Menus, Business services and business objects., Work in functional areas includes Rates, Pricing, customer information, overdue process and adjustment and payments., Performed unit testing as well as help in regression testing of QA. Performed end to end testing., Coordination with Functional Team in getting vital understanding of the business process flow and requirements based on design and client interactions., Provide timely support for immediate production issues, provided defect fixes, release management., Analyzing issues reported by client and suggesting a solution. Fixing code/design issues to improve performance., Involved in Deployment of newly generated code into Production., Active participation in business call to provide idea on how to achieve the requirement., Involve in upgrade project of CCB version from 2.5.2 to 2.6
• Wipro Technologies, Greater Noida, Uttar Pradesh, Kolin Gas, 05/01/2019, 01/31/2020, Sr. Developer, Kolin Gas, Turkey-Distributor/Supplier, Project deals with Kolin gas company. Our responsibility is to bill all the customers who are enrolled with client on monthly, quarterly, annually basis., Client-Side Experience (2 months) - Izmir and Eskisehir, Turkey, Production Go-live for Eskisehir Division, Turkey, Handled production hyper-care during go-live at client side., Work in functional areas includes customer information, adjustments, and payments., Performed unit testing as well as help in regression testing of QA. Performed end to end testing., Analyzing issues reported by client and suggesting a solution. Fixing code/design issues to improve performance.

• Project Management Professional Certification, 2023
• Oracle Cloud Infrastructure Foundations, 2022
• Certificate of Commendation for excellent performance and excellent contribution in Wipro, 2018
• Certificate for Exceptional Attitude and contribution, 2017
• Certificate of Commendation for excellent contribution in the project, 2017
• Oracle Utilities Customer Care and Billing Certified Implementation Specialist, 2016
• Pre-Readiness Program in Wipro with 98% score, 2015
• Presented Research Paper Entitled 'Extra Threshold in Round Robin for Multiprocessor System', 2014
• Received first position in college at IEEE Extreme 6.0,a 24-Hour Global Competition, 2014