Aishwarya. B
Summary
Knowledgeable Business Support Specialist bringing more than 9 years of experience in ITES. Successful coordinating and processing physical and digital documents. Strengths include open communication, critical thinking and data analysis.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Senior Business Support
Food Hub Software Solutions
12.2019 - Current
- Maintained high level of understanding of industry standards and trends.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Prepared reports detailing project updates, performance information and ongoing trends.
- Assisted with capturing and analyzing social media metrics.
- Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
- Managed campaign expenses to stay on budget, estimating monthly costs and reconciling discrepancies.
- Utilized search engine optimization and emphasized importance of link building.
- Performed in-depth analysis of new client sites.
- Worked with development team to properly implement SEO best practices on newly developed code.
- Provided detailed reporting and analyses on client website demographics and statistics using Google Analytics.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Created and implemented standard operating procedures for records handling.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Senior Analyst
Cognizant Technology Solutions
07.2018 - 12.2019
- Conducting Detail HIPPA Verification on Customers
- Registered and verified patient records before triage with most up-to-date information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisting Doctors in Patients insurance Coverage.
- Verifying documents for insurance approval, Collection of pending documents from Hospital to approve/decline .
- Providing Assistance to Patients in understanding their insurance Policy/Refiling Insurance
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Sr. Customer Accounting Manager
Sutherland Global Services, DHL UK AR
09.2013 - 09.2015
- Engaged as the principal subject matter expert to resolve process discrepancies
- Training New Joiners on Query Handling, process workflow
- Work flow management
- Tier 2 escalation supervisor
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Resolving UN-allocated payment queries, Copy Docs
- Engaged as Escalations POC regarding Copybooks, Refund processing and payment queries.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled accounts and reviewed expense data, net worth and assets.
Front office Executive
Sri Travels
10.2011 - 08.2013
- Assisting walking in customer about package tours
- Following up on registered customers till their tour date
- Addressing queries and grievances for the ongoing tours
- Assisting the finance team with day to day transaction list
- On Road and On Air travel ticketing assistance
- Coordinating with Hotel and transport team on travels abroad.
Business Manager
Allsec Technologies Limited
06.2010 - 07.2011
- Provided Email Assistance for customers of Encore marketing international on their direct email sales service program
- Manage customer information and provide assistants for various domestic needs on Insurance, Banking, and Traveling
- Responsible for the day to day Operational Performance of the trainees assigned
- Tire-2 escalation handling of customers to solve the issues pertaining to credit cards and other personal services
- Solving queries of Trainees as SME (Subject Matter Expert)
Education
High School Diploma -
SKNSPMC Vivekananda Vidyalaya
06.2004 - 06.2005
High School Diploma -
SKNSPMC Vivekananda Vidyalaya
06.2006 - 06.2007
B.Com - Corporate Secretaryship
Ethiraj College For Women Affiliated To Madras University
06.2007 - 01.2011
Skills
Language KnownEnglish, Tamil (R, W, S) and Hindi (S)
Timeline
Senior Business Support
Food Hub Software Solutions
12.2019 - Current
Senior Analyst
Cognizant Technology Solutions
07.2018 - 12.2019
Sr. Customer Accounting Manager
Sutherland Global Services, DHL UK AR
09.2013 - 09.2015
Front office Executive
Sri Travels
10.2011 - 08.2013
Business Manager
Allsec Technologies Limited
06.2010 - 07.2011
B.Com - Corporate Secretaryship
Ethiraj College For Women Affiliated To Madras University
06.2007 - 01.2011
High School Diploma -
SKNSPMC Vivekananda Vidyalaya
06.2006 - 06.2007
High School Diploma -
SKNSPMC Vivekananda Vidyalaya
06.2004 - 06.2005