Aishwarya Badami
Bangalore
Summary
Goal-driven, ethical, and adaptable professional with six years of experience in aircraft component management, procurement, and customer service. Eager to embrace challenging roles that foster growth and development while contributing as a valuable asset to the organization. Committed to continuous learning and gaining expertise within the aviation and MRO industry, ensuring alignment with industry best practices and innovative solutions.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
3
3
Languages
Work History
Team Coordinator- Material Service Management
Lufthansa Technik Services India
01.2024 - Current
- Coordinated with CMRO for direct shipments during LTL backlogs in order to maintain customer fulfillment.
- Initiated the idea of getting TSM support during the critical availability situation due to the global shortage, etc.
- Ensuring all agreed KPIs are met, as per performance agreements, with respect to material management, and presenting regular reports at different levels in the organization.
- Supported the Team Lead to maximize the team’s performance by efficient resource management, shift planning, back-up planning, and, in turn, maximizing the contracted service levels to Lufthansa customers.
- Backed up and represented the team lead and team in performance reviews and other meetings as needed.
- Ensuring all training plans are up-to-date with all process changes, and coordinating the trainings, cross-trainings, and quality audit activities for the team.
- Proactively worked to resolve any issues, queries, or training gaps in and outside the team, maintaining a positive, empathetic, and professional attitude towards customers and the team.
Critical Supply Officer
Lufthansa Technik Services India
01.2023 - 12.2023
- Ensuring material availability for contracted customers for potential Aircraft On Ground (AOG) cases, in collaboration with the Order Management team, Planning team, Surplus team, and Inventory Management team.
- Purchasing, organizing, and distributing supplies for maintenance activities, checks and scrap replacements.
- Maintaining accurate records of all transactions, ensuring transparency and accountability within the department.
- Oversaw quality control processes, ensuring that all incoming materials met organizational standards before distribution or use.
- Analyzing inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Trained, coached, mentored and evaluated personnel in order to maximize their potentials
Material Service Manager
Lufthansa Technik Services India
08.2019 - 12.2022
- Material Planning of Airbus and Boeing aircraft components contracted with 80+ airlines globally viz., Hydraulic power components, Extreme communication components, Ice and rain protection components, Engine components, Galley items and Aircraft Evacuations Slides, Rafts and Reservoirs etc.
- Monitoring the age of the component, Quantity per aircraft (QPA) on the demand raised, overstocks, required flow quantity to the pool, scrap rates, component interchangeability and maintenance performed on the component to run the pool productively and keep the planning updated.
- Monitoring Initial provisioning and re-provisioning contract supply in order to meet the customer SLA
- Strategic supply of units from material pool to various contracted customers, partner airlines and Lufthansa fleet all across the globe at their preferred location and in given time frame to avoid grounding of any aircraft (AOG).
- Monitoring day-to-day maintenance activities and coordinate with customers and customer representatives to identify their critical requirement.
- Ensure material availability for short-term/planned events in coordination with the different interfaces (the different stations of the material cycle and the expediting managers of the different departments), managing priorities and trade-offs according to customer needs and contractual rights.
- Maintain the relevant Key Performance Indicators (KPI), both from a service fulfillment and from an economic standpoint.
- Preparing material-based inventory report weekly to discuss with the process management.
- Ensure an adequate inventory balance between the different warehouse locations considering the demand forecasts and safety-stock requirements.
- Maintaining inventories for all Dedicated Distribution Centers, Local Distribution Centers and Regional Distribution Centers.
Education
B.Tech - Aerospace Engineering
Jain University
Bangalore07-2019
Skills
Strategic decision-making
Performance assessment
Decision-Making
Adaptability and Flexibility
Critical Thinking
Analytical Thinking
Process Documentation
Customer Service
Problem-Solving
Attention to Detail
Risk Management
Team leadership skills
On-site experience
- Played a pivotal role in the Small Medium Area Repair Technology (SMART) and Base Maintenance- Customer Satisfaction Improvement Cabin Project in collaboration with Lufthansa Technik Malta, Austrian Airlines and Brussels Airlines and showcased adaptability in international work settings and made significant contributions being on-site at Malta, Vienna respectively.
- As part of Lufthansa leadership initiative- The NextUp Women program, participated in the Women leadership festival at Seehiem, Germany.
- Visited In-house workshops and Logistics department at Frankfurt, Germany as a part of WINsight Fellowship Program to gain deeper insight into supply chain operations
- Engaged in an aviation workshop at Lufthansa Basis in Hamburg, Germany, acquiring practical knowledge and industry insights
ACCOMPLISHMENTS
- General Familiarization of A320 aircraft family
- Gold Medalists in National Level Jamboree held in Hyderabad as a member of Karnataka state contigent- The Bharath Scouts and Guides
- Zillah Puraskara- The Bharath Scouts and Guides
Timeline
Team Coordinator- Material Service Management
Lufthansa Technik Services India
01.2024 - Current
Critical Supply Officer
Lufthansa Technik Services India
01.2023 - 12.2023
Material Service Manager
Lufthansa Technik Services India
08.2019 - 12.2022
B.Tech - Aerospace Engineering
Jain University