On Air, TAM
Aishwarya Deepak
Customer Relationship Manager
Chennai
Summary
- Has experience in customer relationship Management,Business Development,Recruitment,Accounts & Sales Support function and procurement and corporate communication activities .
- Possesses strong interpersonal and communication skills together with the ability to discharge multiple responsibilities efficiently results in the achievement of company.
- Enthusiastic and adaptable, high level work ethic and excellent multitasking abilities .
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Relationship Manager
Nibav Lifts India Pvt Ltd
Chennai
11.2022 - 05.2023
- Building and maintaining relationship with clients and key personal
- Contact clients via calls, emails or meetings to ensure they are satisfied with purchased products/services.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team regarding opportunities for further sales within clients
- Escalating and resolving areas of concern as raised by clients.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Follow up on customers to ensure they are satisfied with product/service received .
Senior Executive
Days Group Of Companies
Chennai
02.2022 - 06.2022
- Working as a Recruiter,Sourcing ,Screening.
- Creatively sourcing diverse, high caliber candidates by maximizing internet resources ,Cold calling, Social media, Referrals and Networking .
- Managing the presentation,Selection,Offer ,Negotiation, closing in the full cycle of recruitment
- Attracting new clients by innovating and overseeing the sales process for the business
- Working with senior team members to identify and manage company risks that might prevent growth Preparing and delivering pitches and presentations to potential new clients.
- Handling the B2 C customers based on targets.
Sales Co-ordinator
Asianet Communications Ltd (Star Group),
Delhi,Chennai
08.2012 - 04.2015
- Interacting with advertising agencies and outstanding payment follow up.
- Regular follow up with agencies towards aired advertisements.
- Verifying the monthly bills received from head office towards advertisements aired on channels and to make necessary arrangements for providing the bills to agencies. Online submission of DAVP Bills.
- Updating entries in SAP regarding the payment received through RTGS/NEFT and normal payments also.
- After the receipt of release order from senior manager, booking the same in On Air Software for both Asianet Movies and Vijay TV.
- Helping to design and write up advertising and promotional material.
- Follow up with clients regarding enquiry. Keeping client records up to date and accurate.Closing deals with clients.
- Reporting regularly to senior manager on progress or problems.
- Activate sponsorship's as per the necessity of the clients of Vijay TV.
Assistant Executive
M/s KEI Industries Ltd
New Delhi
05.2010 - 01.2012
- Interacting with vendors regarding product procurement and assisting in price negotiations.
- Generating purchase orders based on Letter of Intent received for various projects to shortlisted vendors.
- Assisting in developing new suppliers and negotiating contract agreements.
- Close co-ordination with sales department and assisting in assessment of product demand.
- Liaise with various advertising agencies regarding various product promotional activities.
- Assisting Corporate Communication head in planning and implementation of routine advertising campaign through hoardings, magazines and journals and trade fairs.
- Managing stock of advertising materials, product catalogue and coordinating with other regional offices regarding successful implementation of the various advertising campaigns.
Education
MBA - Human Resources Management
Bharatiyar University
Coimbatore 03.2017 - 03.2019
Bachelor of Arts - B.Com (Advertising & Sales Promotion)
Kurushetra University
Haryana 03.2006 - 03.2009
Skills
Customer Relationship Management
Business Development
Team Handling
Task Management
Client Engagement
Negotiation
Accounts & Sales Support function
Procurement and corporate communication
Recruitment
Software
SAP
MS Word, MS Excel, MS Power Point
WIndows 10, Windows XP, Windows 7, Windows Server
Additional Information
Personal Details :
Date of Birth : 1st September 1988
Marital Status : Married
Nationality : Indian
Timeline
Customer Relationship Manager
Nibav Lifts India Pvt Ltd
11.2022 - 05.2023
Senior Executive
Days Group Of Companies
02.2022 - 06.2022
MBA - Human Resources Management
Bharatiyar University
03.2017 - 03.2019
Sales Co-ordinator
Asianet Communications Ltd (Star Group),
08.2012 - 04.2015
Assistant Executive
M/s KEI Industries Ltd
05.2010 - 01.2012
Bachelor of Arts - B.Com (Advertising & Sales Promotion)
Kurushetra University
03.2006 - 03.2009