Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aishwarya Kakkar

Sr. Product Consultant
Gurugram

Summary

Experienced professional offering solutions for exceptional client experiences. Dedicated to resolving issues and upholding precise metrics and reports. Skilled in identifying and addressing challenges, consistently striving for customer satisfaction. Committed to delivering high-quality results, maintaining a strong focus on efficiency and effectiveness.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Sr. Product Consultant

Cvent
01.2024 - Current
  • Taking calls in the queue and provide support to the clients.
  • Working as Designated Technical Support for clients with Live Events.
  • Mentoring new team mates in the team. new leads during client interaction and coaching new team mates.
  • Delegating new cases to the people in the team and managing the case queue.
  • Ensuring that TAT is met on the cases and client's are responded to in time.
  • Keeping a close check on the call queue to ensure that SL is not dropped and calls are timely picked up.


Associate Product Consultant

Cvent
07.2022 - 12.2023
  • Work on cases assigned and provide the best resolution to the client.
  • Taking calls in in the queue and ensure that a call is picked up in time.
  • Identify bugs in the product and raise it to the Appsupport team.
  • Ability to identify cases that require urgent attention and in case of client dissatisfaction, escalate it to Escalation Desk.

Analyst

Better.com
09.2021 - 03.2022
  • Worked as a support team for US Real Estate agents and coordinated with them for entire home buying/selling process until final closing.
  • Engaging directly with multi-parties like buyer, seller, real-estate agents, lenders and title company via SMS/email/call.
  • Providing excellent customer experience to the clients by connecting with their allocated agents to provide feedback on the calls they have made.
  • Provided solutions to inbound customer queries on mails within SLA.
  • Proficient in using CRM known as FUB to update and collect data to perform data analysis for better understanding of lead management.
  • Performed self audits for the team to minimize the chances of errors in the data sent to the QC team for auditing.
  • Created a check-list for the entire team to structure the workflow and to check the misses.

Senior Learning Consultant

Great Learning
04.2021 - 08.2021
  • Introduced as a part of marketing team to counsel marketing applications and guide them through the enrollment process.
  • Look after the direct incoming calls on the helpline number flashing on the website and convert them into prospects.
  • Managed a new employee orientation process for the lead team members.
  • Analyzed conversion ratios of leads coming from different sources and designd roadmap to meet targets accordingly.
  • Conducted technical screening rounds for prospects of lead team members.

Learning Consultant

Great Learning
03.2020 - 03.2021
  • Looking after the entire sales life cycle starting from engaging with large volume of leads till the final conversion.
  • Driving enquiries for the PGP Cloud Computing for the domestic market.
  • Counseling IT professionals and suggest training courses to meet identified needs.
  • Coordinate with finance and operations team to provide after sales service to the enrolled candidates.

Research Analyst Intern

JLloyds Ventures
05.2019 - 06.2019
  • Generated leads through LinkedIn for the inside sales team.
  • Performed detailed market research on telecom operators of Asia region.
  • Supported the Team Leader in the optimization of day-to-day processes and operations.

Education

MBA - Marketing And Operations

IILM University
07.2018 - 07.2020

B.tech - Electronics And Communication

Uttar Pradesh Technical University
08.2013 - 08.2017

Skills

Microsoft Office Proficiency

Workflow Improvement Strategies

Client Relationship Management

Client Support

Proficient in Cvent Solutions - Events and Attendee Hub

Certification

International Business Summer Academy 2019 The American Business School, Paris

Timeline

Sr. Product Consultant

Cvent
01.2024 - Current

Associate Product Consultant

Cvent
07.2022 - 12.2023

Analyst

Better.com
09.2021 - 03.2022

Senior Learning Consultant

Great Learning
04.2021 - 08.2021

Learning Consultant

Great Learning
03.2020 - 03.2021

Research Analyst Intern

JLloyds Ventures
05.2019 - 06.2019

MBA - Marketing And Operations

IILM University
07.2018 - 07.2020

B.tech - Electronics And Communication

Uttar Pradesh Technical University
08.2013 - 08.2017

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Aishwarya KakkarSr. Product Consultant