Nikhil Mishra
Bengaluru
Summary
Experienced consultant with a strong background in product implementation and post-implementation consultancy for B2B SaaS products. Committed to helping organizations embrace innovative technologies and streamline processes to drive business growth and efficiency. Skilled in developing and executing end-to-end digital transformation strategies, including product adoption, automation, data analytics, and implementing enterprise software solutions. Collaborative approach in working with cross-functional teams across geographies to assess client needs, identify improvement opportunities, and implement scalable solutions that enhance operational performance and customer experience. Proven track record in managing complex projects, leading change management efforts, and ensuring successful digital adoption across diverse industries.
Overview
5
5
years of professional experience
Work History
Sr. Product Consultant
Sprinklr India Pvt. Ltd.
11.2023 - Current
- Driving product adoption and digital transformation strategies as Product Specialist for 10+ B2B SaaS clients across EMEA & APAC, directly impacting $6M+ in ARR by streamlining processes with cloud based platforms.
- Designing client specific customized solutions based on business requirements and program managing its end-to-end execution, achieving a 30% increase in user adoption.
- Delivering Executive Business Reviews (EBRs) to senior stakeholders highlighting ROI and progress, strengthening relationships, resulting in over 85% of successful renewals.
- Scoping and developing business case(s) for new features and enhancements based on user needs and competitive benchmarking.
- Developed automated monitoring dashboards for client teams resulting in 5 FTE reductions and doubling process efficiency.
- Primary point of contact as Product Specialist for product & strategy consultancy on Social Media Engagement, Campaign Management, Publishing Workflows, and Performance.
- Conducted RCAs for customer pain points and proposed product adoption plans along with best practices which resulted in 75% increase in feature adoption.
- Implemented Product Display Pages and UGC workflows, saving 240 man-hours.
Associate Consultant- II
Highradius Technologies Pvt. Ltd.
01.2023 - 11.2023
- Liaised with CXO, AR managers, Business SMEs, AR analysts, and Technical SMEs in designing and developing solutions by keeping value at the center, maintaining a zero churn-rate.
- Lead a team of 3 consultants to implement Integrated Receivables solutions with effective project planning, risk analysis and mitigation planning.
- Cross-product collaboration with multiple stakeholders like product, engineering, sales, solution and customer success on a daily basis to achieve maximum value for strategic clients, increasing client satisfaction by 25%.
- Ensured adherence to the scope during the implementation and redirect any change to it through the Change Management, securing 90% on-time go-lives.
- Lead 3 projects and simultaneously guided a 5-member team, ensuring their individual growth and learning.
Associate Consultant- I
Highradius Technologies Pvt. Ltd.
06.2021 - 12.2022
- Implemented cloud solutions to automate cash application for banking and mid-market accounts end-to-end to increase productivity up to 50% using agile framework.
- Built the product and deployed in test and productions environment.
- Conducted thorough SIT and UAT with the client's involvement to validate the automation and system performance, reducing post go-live customizations by 40%
- Built relationships to improve overall customer experience by conducting training workshops and issue debugging sessions, reducing training related tickets by 70%.
- Identified clients at risk of churn & devised strategies to retain them and help with product adoption.
Consulting Intern
Highradius Technologies Pvt. Ltd.
07.2020 - 06.2021
- Contributed effectively as a team member to implement Cash Automation Product for various clients across industries.
- Trained to analyze client data and create informative presentations summarizing the observations.
Education
Bachelor of Technology - Computer Science And Engineering
Kalinga Institute of Industrial Technology
Bhubaneswar05-2021
Skills
- Solution Design
- Process automation
- Customer relationship management
- Key Account Management
- Agile methodology
- Software implementation
- Client training
- Data Analytics & Reporting
- Client Escalation Management
- MySql
Languages
English
Hindi
Timeline
Sr. Product Consultant
Sprinklr India Pvt. Ltd.
11.2023 - Current
Associate Consultant- II
Highradius Technologies Pvt. Ltd.
01.2023 - 11.2023
Associate Consultant- I
Highradius Technologies Pvt. Ltd.
06.2021 - 12.2022
Consulting Intern
Highradius Technologies Pvt. Ltd.
07.2020 - 06.2021
Bachelor of Technology - Computer Science And Engineering
Kalinga Institute of Industrial Technology
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