Gowra Ravichandra Ghantasala

Consultant (Business Analyst, Design and Product Owner)

Infosys

Chennai

09.2019 - Current

Currently working on creating and implementing ITSM process, KPI targets and working on Reporting & Dashboarding as part of the Digital transformation program (ServiceNow Tool)
Involved in client facing roles for Business Analysis, Consulting on complex business problems, Gap analysis, Process Improvement, open API design
Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business
Experienced in aligning and translating business vision into overall architecture principle – Led in end to end implementation of Change and Incident management program - leading to 19% cost savings on process automation
Lead enterprise level transformations programs by analysing the existing gaps in the process/solution through Data validation and provided fixes on the identified Root cause via automation of process – leading to 15% truck roll savings
Process Re-engineering – worked on identifying key areas of revenue leakage – realised 5% additional revenue in service assurance (improving resource utilisation)
Implemented automation for ensuring order completion on time – 7% improved in one quarter leading to better KPI realisation
Worked for Service fulfilment/Assurance - Process designer for copper and fibre product offering for leading UK Telco
Experienced in UX/UI design and implementation through prototype
Experienced in working with Engineering team to gather the requirements for new products and modelling architecture of various Business interface system and Operation interface system
Proven experience in defining the policy guidelines to Engineering team and for system architecture (functional) planning (considering future expansions)
Ensuring the delivery of new products or services from projects is to the appropriate level of quality, in accordance with the programme plan and governance arrangements
Created EPIC and user stories as per the requirements for multiple functional developments
Proven abilities in gather and capture requirements, rapid impact analysis, feasibility analysis and solution design with effective implementation strategies
Proven experience in preparing the Feature Technical Specification (FTS) as per the Functional Requirement Specification (FRS)
Also experience in preparing High Level Design (HLD), Detailed Design documents (DD/LLPD), Unified Verification Plan (UVP), System Architectural Document (SAD), Root Cause Analysis (RCA), Run book, Release Document and Functional Description document (FD)
Proven experience in coming up with end-to-end design abiding Regulations
Working experience in SDLC cycle and agile working methodologies
Performed fit-gap analysis within customer assurance journey to recommend improvements and automation in the areas of people process and tool
Currently leading the CoE to implement the Digital process transformation
Experience in Tools: BPMN, Oracle BPA, ARIS, JIRA, Confluence, MS Office Suite, MS Visio, Value Stream mapping, Power BI, Service Now (Business Process Consultant)