Gowra Ghantasala
Senior Business Analyst
Chennai
Summary
Consulting professional with over a decade of experience spanning business analysis, transformation, and worked in Growth and strategy enablement across telecom and enterprise technology environments. Adept at connecting data insights, process design, and strategic storytelling to drive business impact. Proven in analyzing complex information, conducting market due diligence, and designing scalable solutions that improve adoption, retention, and revenue outcomes. Currently pursuing Data Science and AI at IIM Bangalore, focusing on translating analytics into actionable GTM and market strategies.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Consultant (Business Analyst, Design & Product Owner)
Infosys Ltd
01.2019 - Current
- Developed actionable strategy and market focus frameworks, integrating internal and market due diligence, enabling faster strategic alignment, and measurable efficiency improvements.
- Designed and implemented enterprise-wide Change and Incident Management under ITSM, delivering 19% cost optimization and improving system responsiveness through automation.
- Created data-backed business case and user story templates that reduced development time by 20%, enabling teams to move from ideation to execution with greater strategic clarity.
- Synthesized complex business and technical data to drive business process intelligence, aligning with customer expectations.
- Partnered with product, finance, and engineering teams to quantify opportunity sizing, optimize pricing approaches, and support monetization and churn-mitigation initiatives.
- Led end-to-end operational due diligence for process transformation initiatives, resulting in a 15% reduction in execution time and improved SLA performance.
- Worked on the service level management journey for various clients and helped ensure the KPIs are achieved.
Business Process Improvement Specialist
Tata Consultancy Services (TCS)
01.2014 - 01.2019
- Conducted market and business due diligence for proactive incident management, resulting in a 5% operational cost reduction and process standardization.
- Developed business frameworks to identify blue ocean opportunities across enterprise telecom segments, informing strategic roadmaps, and capability investments.
- Led cross-functional transformation programs, integrating automation and analytics, achieving a 7% KPI improvement and improved customer experience metrics.
- Formulated revenue leakage identification models, enabling a 5% incremental revenue gain through assurance process redesign.
- Partnered with leadership to align service assurance strategies with GTM goals, improving product-market fit, and retention outcomes.
- Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.
Education
Executive Program - Data Science and Artificial Intelligence
Indian Institute of Management Bangalore
Bangalore01-2026
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
ChennaiSkills
Market Operational Improvement
Program Due Diligence
Business Case Development
Adoption & Retention Strategy
Stakeholder Influence
Automation & Transformation
Process Optimization
Data Analytics & AI for Strategy
SaaS & Telecom Ecosystems
ITSM - Solution and Technology
Cross-Functional Leadership
Certification
ITIL Certified
Personal Statement
I bridge the rigor of business analysis with the foresight of strategy — using data, frameworks, and storytelling to identify growth levers, simplify execution, and create scalable success.
Timeline
Consultant (Business Analyst, Design & Product Owner)
Infosys Ltd
01.2019 - Current
Business Process Improvement Specialist
Tata Consultancy Services (TCS)
01.2014 - 01.2019
Executive Program - Data Science and Artificial Intelligence
Indian Institute of Management Bangalore
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University