Aishwarya Lakshmi
Chennai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
Cognizant Technolgy Solutions Pvt. Ltd.
Chennai
01.2022 - Current
- Managed access control points, verifying identification and granting access to authorized individuals.
- Identified opportunities for automation and documented requirements for automation tools.
- Coordinated with Client in order to efficiently complete assigned tasks within allotted time frame.
- Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.
- Implemented changes according to established change management processes.
- Deployed updates regularly while adhering to change management procedures established by the organization.
- Performed product testing and validation of new designs.
Engineer - Technical Support
Css Corp Private Limited
Chennai
11.2019 - 06.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Human Resources
University of Madras
Chennai12-2022
Bachelor of Science - Computer Science
Mahalashmi Womens College Of Arts And Science
Chennai11-2018
Skills
- Process improvement strategies
- Team leadership abilities
- Performance Metrics Development
- Critical thinking abilities
- Change Management
- Process Analysis
Accomplishments
- Received Coral Award for fast learner and best performer from Cognizant Technology Solutions Pvt. Ltd.
Certification
- Building a Digital Business Strategy
- Artificial Intelligence (AI) + ChatGPT
- Diversity & Inclusion Learning Pathway
- Project Pivot program
Languages
Telugu
First Language
Tamil
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Senior Process Analyst
Cognizant Technolgy Solutions Pvt. Ltd.
01.2022 - Current
Engineer - Technical Support
Css Corp Private Limited
11.2019 - 06.2021
MBA - Human Resources
University of Madras
Bachelor of Science - Computer Science
Mahalashmi Womens College Of Arts And Science
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