Aishwarya Nair
HR Business Partner
Gurgaon
Summary
Experienced HR business partner with 5 years of diverse experience in managing national & regional teams across sales, operations, technical & enabling teams || Airtel Young Leader Management Trainee - 2019 batch
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
HR Business Partner - Direct to Customer Channel
Airtel
12.2023 - Current
- Responsible for designing policies, processes & frameworks for managing the lifecycle of 2000 on roll & 20000 associate sales & operations employees in the Retail & Broadband channel of airtel
- Partnered with business stakeholders & conducted manpower dimensioning exercise to arrive at optimum AOP basis business potential
- Created competency framework for sales roles on which hiring assessment & capability initiatives are based on
- Created succession pipeline for leadership roles focused on growing internal talent and creating an external bench; thereby improved women representation in leadership roles from 10% to 25%
- Designed hiring process & assessment toolkit to ensure quality of hiring of 12000 frontline sales executives & successfully reduced attrition from 11% to 8%
HR Business Partner - Mumbai Circle
Airtel
10.2022 - 11.2023
- Managed full cycle of 700 employees across 5 different Lines of Business and multiple functions including sales, network, operations & enabling functions
- Managed sourcing, hiring & onboarding process of around 250+ employees in the last year with reduced TAT from 35 days to 15 days || Resulted in overall increase in diversity representation by 5% points & reduction in overall early attrition by 7% points in the last year
- Drove the talent management process including detailed performance discussion of 400 employees twice a year, analysis of strength & development area of each employee and chartered development plans || Identified critical talent & created career paths to retain & grow them || Created succession planning for critical roles across businesses || Resulting in 150+ role movements & 95 movement of stagnated talent in the last year
- Conducted the rewards cycle for differentiating top talent through targeted increments, performance bonus & promotions with 8% differential increment for top talent & ~100 promotions in a year
- Identified training needs and conducted 7 functional & 5 behavioral trainings for employees and leadership in the last year for improving productivity & building critical capabilities covering around 350+ employees
- Conducted Ways of Working survey & connects to evaluate employee engagement levels and advised senior leadership on interventions to improve overall experience & productivity
- Designed & implements comprehensive Recognition framework consisting of planned individual & team awards for performance, social recognition based on behaviors & on-going recognition for small wins
- Created a culture of Wellness in the circle through change management campaigns, 6 skill building sessions, gamification through 25 sports tournaments & infrastructural support like healthy lunch option, onsite medical checkups and office infra upgradation
National HR Business Partner - Airtel Broadband
Airtel
06.2020 - 02.2022
- Responsible for end to end employee lifecycle for 450 employees in the sales, business development & enabling functions of airtel Broadband business
- Conducted annual manpower dimensioning exercise to allocate resource based on business sizing & strategy including norms on span of control & territorization
- Conducted restructuring exercise to add a layer in the structure based on business expansion & span of control
- Designed & implemented developmental academy for different job groups to build critical capabilities through structured classroom learning, experiential learning & shadowing
- Designed structured virtual induction program for new joiners with a blend of classroom & experiential learning for 7 different job families | Introduced “Buddy @ Work” and outlined responsibilities for all stakeholders | Chartered new joiner experience map with touch points 7 days before joining
- Conceptualized & implemented "Homes Heroes" recognition program targeting business achievements & behavior based recognition
- Conceptualized & implemented Career Camps to promote cross functional movements for stagnated employees & conducted panels to evaluate & place them in the right jobs
- Conceptualized Homes University platform to digitize & gamify all learning initiatives in Homes, worked with tech team to create & roll out the App | Conducted 5 HU Talks sessions by speakers
- Designed customized learning journeys focused on sales & people manager capability building in line with business needs
- Identified critical competencies for 5 different sales roles & designed success profiles to improve
Young Leader - Management Trainee
Airtel
06.2019 - 05.2020
- Designed and implemented holistic program focused on career development of high potential employees for a base of 600 employees focused
- Designed and implemented recognition program for entire organization of 15,000 employees | Focus on display of behaviors in addition to achievements for the first time | Liaised with vendor for digitizing the program
- Identified and redesigned process in HCM transactions to remove redundancy and enhance user experience from HR & People Manager
- Designed and implemented all virtual on-boarding and induction journey for Campus hires | Liaised with 6 different businesses to create competency based learning initiatives & interactive content
Young Leader Summer Intern
Airtel
04.2018 - 06.2018
- Designed an intuitive NLP enabled Chatbot capable of answering questions around 50+ intents | Created 400 minutes of engaging employer branding content to signal and attract target population through the Chatbot
Education
MBA - Human Resource Management
Xavier School of Management (XLRI)
Jamshedpur 06.2017 - 04.2019
Bachelor of Technology (B-Tech) - Electrical & Electronics Engineering
Amrita School of Engineering
Coimbatore 06.2011 - 06.2015
Timeline
HR Business Partner - Direct to Customer Channel
Airtel
12.2023 - Current
HR Business Partner - Mumbai Circle
Airtel
10.2022 - 11.2023
National HR Business Partner - Airtel Broadband
Airtel
06.2020 - 02.2022
Young Leader - Management Trainee
Airtel
06.2019 - 05.2020
Young Leader Summer Intern
Airtel
04.2018 - 06.2018
MBA - Human Resource Management
Xavier School of Management (XLRI)
06.2017 - 04.2019
Bachelor of Technology (B-Tech) - Electrical & Electronics Engineering
Amrita School of Engineering
06.2011 - 06.2015
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