Aishwarya Santriwal
Delhi
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Customer Support Specialist
Concentrix Pvt. Ltd
Gurgaon
05.2018 - Current
- As a Senior Customer support Specialist at Concentrix Pvt. Ltd., I was responsible for overseeing the quality and accuracy of all customer related queries and providing support.
- We use to deal with the users directly and handling their account appeals.
- Customer support for their queries related to termination of their account reinstating accounts if the appeals are found genuine.
- Resolving cases related to customer’s account being hijacked or hacked and resolving the same by investigating as per given guidelines to reinstate and brining back the customer’s account t the original condition.
Benefits Associate
Xerox Business Services Pvt. Ltd (Now Conduent)
Gurgaon
06.2015 - 03.2018
- As a Benefits Associate at Xerox Business Services, Pvt. Ltd (now Conduent), I was responsible for managing and administering employee benefits programs. This role required me to have a strong understanding of various benefits packages and dealing with the customers directly for any support or queries.
- Conducted annual benefits enrollment for all the customers.
- Resolved customers inquiries and issues related to benefits.
Education
Bachelor of Business Administrations (B.B.A) -
Bhai Parmanand Institute of Business Studies, G.G.S.I.P.U
Delhi, India06.2014
12th -
Vidya Bharti School, C.B.S.E
Delhi, India03.2011
10th -
Vidya Bharti School
Delhi, India03.2009
Skills
- Communication
- Creativity
- Problem solving
- Teamwork
- Adaptability
- Strategic thinking
- Strong decision-making
- MS Office suite
- Six Sigma Lean
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/05/93
- Nationality: Indian
- Marital Status: Unmarried
Hobbies
- Travelling
- Dancing
Certification
- Lean Six Sigma
Timeline
Sr. Customer Support Specialist
Concentrix Pvt. Ltd
05.2018 - Current
Benefits Associate
Xerox Business Services Pvt. Ltd (Now Conduent)
06.2015 - 03.2018
Bachelor of Business Administrations (B.B.A) -
Bhai Parmanand Institute of Business Studies, G.G.S.I.P.U
12th -
Vidya Bharti School, C.B.S.E
10th -
Vidya Bharti School
Similar Profiles
Prince Kumar Prince Kumar null
Customer Service Representative at CONCENTRIX PVT. LTDCustomer Service Representative at CONCENTRIX PVT. LTD
Jitin AroraJitin Arora
Assistant Manager at Concentrix Pvt. LtdAssistant Manager at Concentrix Pvt. Ltd
Rajroop KaurRajroop Kaur
Customer Support Executive at Concentrix pvt ltdCustomer Support Executive at Concentrix pvt ltd
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services
JITENDRA JANGIDJITENDRA JANGID
Assistant Manager - Consulting & Analytics at ICICI Lombard General Insurance CoAssistant Manager - Consulting & Analytics at ICICI Lombard General Insurance Co