Aishwarya Shetty
Deputy Manager-Client Implementation
Mumbai,MH
Summary
Dedicated travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated travel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Deputy Manager (Client Implementation Manager)
FCM Travel India
- Complete responsibility of on boarding of customers with the support of KAM/CRM across India
- Audit gate for KYC document check, contract signoff, SLA/SOP signoff before account Go Live
- Creation of process notes and process maps for new customers
- Collaborate with internal teams and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems
- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments
- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes & managing implementation timelines
- Ability to identify, diagnose and resolve issues affecting client implementations
- Ability to communicate with employees at all levels of the organization
- Developing a solid and trusting relationship with all key decision makers of the company
- Maintaining all documentation related to the customers
- Acting as Intermediary between FCM and customer
- Ensure detailed MOMs are sent after Customer meetings
- Managing customer escalations
- Managing airline deals.
Assistant Manager (Product Manager)
FCM Travel India
08.2021 - 08.2023
- Co-ordination with supplier API team, to get the require API and Web-services document
- Need to take the complete understanding with services available online with them
- Co-ordinate with dev
- Team (Internal /External) to get the supplier integration done
- Co-ordination with internal stakeholders (Ops, Product, finance team etc) to take their requirements and sign off on solution provided by us/tech team
- Prepare a solution (workflow/flowchart/process wireframe) basis on requirement received from internal stakeholders
- Need to prepare complete scope document of the requirement received from stakeholders and sign-off from them
- Need to work with dev
- Team for effort analysis
- Migration and creation of existing corporate accounts to new tool (Gemini)
- UAT (Testing) Production and test site
- Creating User manuals
- Training/Demo to internal team and client
- Support on production issues.
Client Technology
BCD Travel India Pvt Ltd.
09.2019 - 08.2021
- Production Support
- Issue Resolution
- Integration with Expense Tool
- Integration with Concur Tool
- Clear Trip Configuration
- Designing and Supporting online booking Tool for Business Travelers
- 3 Online Self Booking Tool Configuration (AetM, Concur, GetThere, Traform)
- Working closely with developers to fulfill the requirements of customer
- (Developer – Quadlabs)
- Managing and troubleshooting day to day issues faced by internal BCD Support team
- Creating and sharing detailed report with detailed insights of client and internal support team issues on weekly basis
- Providing support to the Pan India BCD Travel Operation team
- Work with internal support and operations team to identify gaps and improve support experience and SLA’s
- Share requirement with tech team for travel policy integration
- Creating product scope of work that support business goals in collaboration with stakeholders
- Coordinating with Internal Stakeholders
- Mobile App Configuration
- Product Configuration.
Online Implementation - Assistant Manager
Thomas Cook India Ltd.
03.2015 - 09.2019
- Joined Thomas Cook Business Travel team as a fresher in the Online Implementation team of Thomas Cook and front ending all the Corporate Travel Online Implementations
- Understanding the Travel policies of corporate (OBT)
- Configuration of Rules and Workflow in C2B (Click to Book system)
- Requirements Gathering from client for Implementation
- User Training
- Production Support
- Issue Resolution
- System Demonstration to prospective clients
- Integration with Expense Tool
- Designing and Supporting online booking Tool for Business Travelers
- Supporting developers such as Zillious
- Integration with Concur Tool
- Meeting customer and showcasing demo of the tool to make them understand the product
- Defining Scope of Work and Project Plan for Implementation
- Share requirement with tech team for travel policy integration
- End to End Online and Offline Implementation
- Integration Implementation with Concur, Expense Anywhere and Zillious
- Implementation for Online and Offline
- End to End Implementation
- Coordinating with Internal Stakeholders
- Mobile App Configuration
- Product Configuration
- Integration with HR Tool Success Factor and HRMS via SFTP or Webservice
- Concur/Happay/Expense Anywere Integration setup.
Education
SSC -
State Board of Maharashtra
HSC - undefined
State Board of Maharashtra
BMM - undefined
Mumbai
PG Diploma in Travel and Tourism - undefined
Thomas Cook
MBA – Travel and Tourism - undefined
Pondicherry
Skills
Policy Enforcement
Computer Skills
Schedule oversight
Performance Tracking and Evaluation
Good Judgment
Customer Relationship Management
Team Leadership
Schedule Management
Accomplishments
- Currently Managing major national and global implementations - Sun Pharma
- Managed Major Large Implementations – Deloitte, Reliance Hotels, Godrej One, Viacom 18 (All Online Implementation)
- Roll of Honor in Thomas Cook India Pvt Ltd in 2019
- Awarded as Top Performer in year 2018
Personal Information
- Date of Birth: 01/15/1994
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager (Product Manager)
FCM Travel India
08.2021 - 08.2023
Client Technology
BCD Travel India Pvt Ltd.
09.2019 - 08.2021
Online Implementation - Assistant Manager
Thomas Cook India Ltd.
03.2015 - 09.2019
Deputy Manager (Client Implementation Manager)
FCM Travel India
SSC -
State Board of Maharashtra
HSC - undefined
State Board of Maharashtra
BMM - undefined
Mumbai
PG Diploma in Travel and Tourism - undefined
Thomas Cook
MBA – Travel and Tourism - undefined
Pondicherry