Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Nationality
Timeline
Generic
Aishwarya Shukla (Ash)

Aishwarya Shukla (Ash)

Bangkok

Summary

Results- driven Key Account Manager with a successful history of driving sales, expansion, retention and building client relationships. Strong team player with an entrepreneurial spirit, proactive approach and a dedication to achieving targets. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Recognized by executive management as a dependable leader that contributes as a team player, coaches and develops colleagues and interfaces with professionals on all levels.

Overview

10
10
years of professional experience

Work History

Regional Key Account Manager - ASEAN

GoComet Thailand
Bangkok
04.2024 - Current
  • Successfully managed key accounts, resulting in a 40% boost to the company's annual SaaS revenue.
  • Managed software product implementation and client onboarding for over 30 enterprise clients, guaranteeing a seamless transition and adoption.
  • Consistently met sales targets over a two-year period through the implementation of strategic account management, cross-selling, and upselling strategies.
  • Implemented successful account plans that led to a 90% rise in client retention and a 80% boost in client satisfaction scores.
  • Coordinated and collaborated with product development and customer success teams, ensuring prompt delivery of customized solutions and timely resolution of client feedback.

Regional Key Account Manager - Thailand

GoComet Thailand
Bangkok
10.2022 - 04.2024
  • Achieved a 40% increase in sales for the year 2023 by implementing direct sales strategies, cross selling techniques, and upselling methods.
  • Executed go-to-market sales strategy focused on C-level executives. Led successful initiatives for lead-generation and presentations leading to acquisition of new clients.
  • Implemented effective client retention strategies, resulting in a 90% reduction in churn and fostering long-term loyalty.

Partnerships & Account Manager

Cover Genius
Bangkok
06.2020 - 09.2022
  • Successfully drove partnerships and operations for shipping, cargo, transit, retail, and ride verticals in the US, UK, APAC, Australia,and New Zealand markets.
  • Streamlined processes and optimized partner operations to ensure seamless product delivery and support functions resulting in a 70% boost in client satisfaction.
  • Led fraud claims investigation using KYC/AML technique and data patterns, resulting in a 95% reduction in fraud claims and saving the company 95% in payouts.
  • Achieved success in leading Thai front-end partner content translations, training new team members, and creating a knowledge repository/database while fulfilling ad hoc duties.

IT& BFSI Executive Recruiter & Account Manager

RGF Executive Search
Bangkok
03.2019 - 05.2020
  • Achieved first place in 2019 as the top sales billing consultant.
  • Led the entire recruitment cycle from sourcing to onboarding, including negotiation and offer acceptance.
  • Created a successful IT & BFSI account from the ground up, effectively utilizing job boards and ATS for candidate sourcing
  • Displayed a hunter personality and excelled in cold calling, efficiently managing a workload of over 30 simultaneous job openings.
  • Regularly organized and facilitated client and candidate meetups, alongside actively engaging in multiple networking events.
  • Negotiated offers with selected candidates to ensure competitive compensation packages.

Executive Recruiter & Account Manager

RLC Executive Search
Bangkok
07.2017 - 02.2019
  • Received 2018's top ROI billing Award and Best Supporting Researcher Award.
  • Consulted with department heads to understand current staffing needs versus future projections.
  • Implemented and executed a successful research strategy using data analysis to source candidates from various channels such as cold calling, ATS, and job boards.
  • Negotiated offers with selected candidates to ensure competitive compensation packages.
  • Provided feedback to unsuccessful applicants in a professional manner.

Customer Service and Branch Manager

Foodpanda
Bangkok
02.2014 - 02.2017
  • Supervised 14 delivery riders, maintained accurate records of daily cash transactions for the (Ladphrao) location branch.
  • Efficiently managed difficult customers and promptly resolved issues
  • Resolved escalated customer complaints in a timely manner.
  • Created reports summarizing operational performance metrics for senior management review.

Education

BBA -

Assumption University
Bangkok, Thailand

Skills

  • Effective Strategic Partnerships
  • Data- Driven Retention, Negotiation and Growth (Direct sales, Cross-selling and upselling)
  • Project Management ((Product Delivery, Adoption, Training and ERP (SAP, Oracle, NetSuite) integrations))
  • Stakeholder Management
  • Geographical management (ASEAN, ANZ, USA, UK)
  • Process improvements
  • Technology Sales and Lead Generation

Accomplishments

  • Best Individual ROI Billing award - 2018
  • Best Supporting Researcher - 2018
  • Key Note Speaker at the 2023 Supplier's Conference organized by the Lopez group in the Philippines
  • Selected as one of 30 participants in the United Asians Debating Championship, 2013, and UADC, 2014.

References

References available upon request.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Thai
Proficient (C2)
C2

Nationality

Thai National / สัญชาติไทย

Timeline

Regional Key Account Manager - ASEAN

GoComet Thailand
04.2024 - Current

Regional Key Account Manager - Thailand

GoComet Thailand
10.2022 - 04.2024

Partnerships & Account Manager

Cover Genius
06.2020 - 09.2022

IT& BFSI Executive Recruiter & Account Manager

RGF Executive Search
03.2019 - 05.2020

Executive Recruiter & Account Manager

RLC Executive Search
07.2017 - 02.2019

Customer Service and Branch Manager

Foodpanda
02.2014 - 02.2017

BBA -

Assumption University

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Aishwarya Shukla (Ash)