AISHWARYA TIWARI

Client: Sun Chemicals

Role: Support

Roles & Responsibilities:

· Following the clients SLA and Quality guidelines as a part for Support activities

· Monitoring tickets on daily basis using Remedy tool and resolving them based on severity level.

· Interact with the technical team for any technical issues.

· Handling user queries related to procurement process and provide effective solutions.

· Understanding the Business Process and Create the Scope change document for new changes to be incorporated with project team.

· Hands on role in creation of FS document for new enhancements.

· Training the users with regard to the new processes and enhancements.

Client Southern Tools

Roll Out

Roles & Responsibilities:

· Attended workshops for understanding the business process

· Configured enterprise data structures like plant, storage locations, purchasing organizations, purchasing groups and performed assignment activities.

· MM master data configuration - Material Master (Material Groups,Storage conditions, Temperature conditions etc.), Vendor account groups with number range and screen layout control settings with project team.

· Configured new doc. types and number ranges for PR & PO with release procedure (with classification)

· Interacted with other module consultants of the Project team for integrating MM functionalities with FI (Valuation & Account determination).

· Involved in core functional test scenarios and prepared test script docs.

Support

· Responsible for the day-to-day Post production support.

· Supported the client in Procurement process.

· Resolved issue tickets (Queries) raised by the end users as per SLA.

· Provided end-user training on P2P cycle

Client: Thermo Group

Role: Support

Roles & Responsibilities:

· Handling Support Calls as L1.

· Solving tickets (queries) from users on severity basis as per SLA.

· Handled end user training related to master data, procurement process

· Interacting with other senior level consultants for any functional or technical issues resolution