Amadeus
Aishwarya Wavre
CS Second Line Agent -NSR
Pune
Summary
To work in an open, dynamic, and professional environment with excellent growth prospects, taking on innovative and challenging opportunities that meet high-quality standards.
I bring a disciplined attitude and a commitment to achieving the pinnacle of success. As a team player, I am cooperative, reliable, and hardworking, with a focus on contributing effectively to team goals.
I aim to enhance my technical knowledge continuously and thrive in a growth-oriented environment.
Overview
3
3
years of professional experience
3
3
Languages
Work History
CS Second Line Agent-NSR
E TRAVELI GROUP
07.2021 - Current
Role: [CS second Line Agent-NSR]
Company: [E Traveli Group ]
Duration: [19 Jul 21 – Till Date]
- Ticket Refund Processing:
Processed refunds for all types of tickets across multiple Global Distribution Systems (GDS), including Amadeus, Sabre, and Galileo, ensuring accuracy and compliance with airline policies. - EMD (Electronic Miscellaneous Document) Creation:
Issue EMDs for No Show/ Cancellation penalty if required for refund process. - Internal Auditing:
Conducted internal audits of refund transactions to maintain accuracy, identify discrepancies, and ensure adherence to company standards and regulatory guidelines. - On-the-Job Training (OJT) Supervision:
Supervised OJT sessions for new hires, specifically focusing on the handling of partially unused tickets. Provided guidance and support as they familiarized themselves with company systems and processes.
Role: [Trainee] Company: [Leonard Travel Agency, Pune ] Duration: [Sept 20 – Nov 20]
I Joined Leonard Travel agency as a trainee for a period of 3 months. During my time i performed Quality check's on bookings and made PNR's for Multiple clients.
Education
IATA FOUNDATION
BIRDS ACADEMY
PUNE09-2019
B.E Mechanical -
Government Collage of Engineering
Karad, India 04.2001 -
H.S.C
YC Collage
Islampur, India 04.2001 -
S.S.C
Secondary School
Bhilawadi06-2012
Skills
Ability to work in a team
Loyalty
Effective time management
Good learner
Problem-solving
Positive attitude
Accomplishments
- Second ranker in SSC Exam in secondary school & jr. college, Bhilavadi.
- Achieved Excellence Certificate in District Youth Festival (dancing).
- Certified in Elementary, Drawing Grade Examination.
Extra-Curricular Activities
Worked as a Co-ordinate in NATIONAL CONFERENCE for Mechanical Engineer. Worked as Event Co-Head in AAVISHKAR 2K16 for CATIYA Event. Worked as Event Head in AAVISHKAR 2K18 for ASSEMBLUX Event. Worked as Event Head MESA2K16. Working as PRESIDENT of MESA 2K18.
Software
Sabre
Galileo
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
CS Second Line Agent-NSR
E TRAVELI GROUP
07.2021 - Current
B.E Mechanical -
Government Collage of Engineering
04.2001 -
H.S.C
YC Collage
04.2001 -
IATA FOUNDATION
BIRDS ACADEMY
S.S.C
Secondary School
Similar Profiles
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Cynthia EndrizalCynthia Endrizal
Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd
Shray YadavShray Yadav
Senior Associate at EXL Services (India) Private LimitedSenior Associate at EXL Services (India) Private Limited