VISHNU KARTHIK
Pollachi
Summary
Dynamic Senior Associate Cs-Internet with 2 years of experience in live chat customer support and export documentation, specializing in educating customers and resolving issues. Demonstrated expertise in ensuring compliance with international trade regulations while delivering exceptional service. Proven commitment to rural empowerment initiatives and social work practices underscores a strong dedication to community impact. Aiming to leverage skills in a customer support executive role to enhance client satisfaction and uphold organizational values.
Overview
6
6
years of professional experience
Work History
Senior Associate Cs-Internet
DIRECTV STREAM
Chennai
02.2022 - Current
- Company Overview: Sutherland Global Solution
- Developed and maintained relationships with vendors to ensure quality products at competitive prices
- Identify and escalate priority issue to the team leader and operation team
- Instead of web chat change it to live chat support system
- Handling Supervisor chats and escalation mails
- Resolved customer inquiries in a timely manner, resulting in an 100% satisfaction rating
- Analyzed customer feedback to identify trends and develop strategies for improving customer experience
- Sutherland Global Solution
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided remote support to customers experiencing technical difficulties.
Export Documentation Executive
CMA
Chennai
07.2019 - 07.2021
- A bill of lading is a document issued by a carrier to acknowledge receipt of cargo for shipment
- Although the term related only to carriage by see, a bill of lading may today we used for any type of carriage of goods
- Bill of lading are one of three crucial documents used in international trade to ensure that exports receive payment and importers receive the merchandise
- The other two documents are a policy of insurance and the invoice
- Whereas bill of lading is negotiable both a policy and invoice are assignable
- In international trade outside are distinct from way bills
- The principles use of the bill of lading is a receipt issued by the carrier once the goods have been loaded on to the vessel
- Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day
Education
B.COM - CA
Karpagam Higher Academy of Education
Coimbatore01.2019
HSC -
Keshav Vidhya Mandir Matriculation
Pollachi01.2015
SSLC -
Keshav Vidhya Mandir Matriculation
Pollachi 01.2013
Skills
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Time Management
- Smart working and Truthful
- Self confidence
- Hard
- Enthusiastic and Eager to work
- Teamwork
- Adaptability
- Good Communication
- Persuading skill
Websites
Languages
English
First Language
Tamil
Proficient (C2)
C2
Malayalam
Beginner (A1)
A1
Timeline
Senior Associate Cs-Internet
DIRECTV STREAM
02.2022 - Current
Export Documentation Executive
CMA
07.2019 - 07.2021
B.COM - CA
Karpagam Higher Academy of Education
HSC -
Keshav Vidhya Mandir Matriculation
SSLC -
Keshav Vidhya Mandir Matriculation
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