Prem Raj M
New Perungalathur,TN
Summary
Dynamic Senior Associate with 3.5 years at Sutherland Global Services, specializing in customer chat support. Recognized for exceptional attention to detail and effective communication, consistently enhancing customer satisfaction and driving performance analysis. Proficient in CRM tools, thriving in fast-paced environments, ensuring timely resolutions and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Senior Associate CS-Internet
Sutherland Global Services PVT LTD
Perungalathur
11.2021 - 05.2025
- Acquired 3.5 years of experience in customer chat support.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelors in Computer Applications -
Jaya College of Arts And Science
06-2019
Skills
- Attention to detail
- Customer support chat
- CRM proficiency
- Communication effectiveness
- Time management skills
- Performance analysis
Accomplishments
- Promoted to senior associate (L2) within two years of joining
- Received the best SME award for FY 2024
- Multiple client appreciations, achieving client targets, and floor topper
- Rewarded for providing great suggestions to the AVP of DIRECTV during the January 2025 client visit
MY LIFE PHILOSOPHY
"Being weak is nothing to be ashamed of, but staying weak is."
"As long as I live, there are infinite chances."
Languages
Tamil, English, Telugu, Malayalam
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Senior Associate CS-Internet
Sutherland Global Services PVT LTD
11.2021 - 05.2025
Bachelors in Computer Applications -
Jaya College of Arts And Science
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