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Patrick Glen Saiza
Senior Associate CS-Internet
Eranakulam
Summary
Personable Senior Associate with 2 year background in Customer Services and Team Management. Successful meeting goals through effective team coordination and proactive customer service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Senior Associate CS-Internet
Sutherland Global Service Private Limited
Technopolis,CSEZ-Kakkanad,Kochi,Kerala,682037
10.2021 - Current
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Served as keyholder, overseeing business opening, and closing operations.
- Defined work plans in alignment with stakeholder requirements.
- Managed customer relations through communication and helpful interactions.
Plant Operator
ETA Enginerring Private Limited
Eranakulam
01.2020 - 10.2021
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Made appropriate repair recommendations for malfunctioning equipment.
- Recorded inside and outside process readings on daily log sheets.
- Followed plant safety procedures, rules, and regulations.
Education
Bachelor of Science - Information Technology
01.2018 - 03.2022
Diploma in HVAC - Heating, Air Conditioning, And Refrigeration Installation And Repair
01.2019 - 01.2020
Air Ticketing - Airline
03.2018 - 12.2018
Skills
Finance
Interests
Travelling
Entertainment
Timeline
Senior Associate CS-Internet - Sutherland Global Service Private Limited
10.2021 - Current
Plant Operator - ETA Enginerring Private Limited
01.2020 - 10.2021
Little Flower Engineering Institute - Diploma in HVAC, Heating, Air Conditioning, And Refrigeration Installation And Repair
01.2019 - 01.2020
Akbar Travels of India Private Limited - Air Ticketing , Airline
03.2018 - 12.2018
Siena College of Professional Studies - Bachelor of Science, Information Technology
01.2018 - 03.2022
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