Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

MD. ZAHID KHAN

Chennai

Summary

Dynamic professional with extensive experience at Sutherland Global Services, excelling in subject matter expertise and strategic planning. Proven ability to enhance seller experiences through effective communication and problem-solving. Skilled in MS Office and adept at managing complex customer interactions, driving process improvements, and fostering strong relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate CS Internet

SUTHERLAND GLOBAL SERVICES PVT. LTD.
CHENNAI
01.2024 - Current
  • Working as a subject matter expert (SME).
  • Guiding employees in expanding process knowledge.
  • Evaluate deliverables to confirm alignment with technical requirements, adherence to best practices, and compliance with company policies and legal standards.

CS Associate

SUTHERLAND GLOBAL SERVICES PVT. LTD.
Chennai
01.2021 - 01.2024
  • Executed end-to-end ownership of seller interactions, resolving inquiries promptly.
  • Provided clear and professional email support to enhance seller experience.
  • Maintained positive demeanor while effectively managing sensitive issues.
  • Utilized time-management skills to work independently with departmental resources.
  • Created detailed reports for escalated customer cases to inform improvements.
  • Identified opportunities to refine customer service processes for efficiency.
  • Developed strategies to resolve challenging customer situations successfully.
  • Review the seller's identity details, and verify ownership of the documents submitted by sellers.

Interpreter/Tour

WORLD VISION TOURS AND TRAVELS
New Delhi
02.2019 - 01.2021
  • Coordinated transportation logistics for tour groups across diverse Indian tourist destinations.
  • Cultivated partnerships with local businesses to enhance tour offerings.
  • Delivered safety briefings to participants before each excursion.
  • Addressed inquiries regarding cultural attractions and activities in the region.
  • Efficiently resolved challenging situations involving dissatisfied customers.
  • Facilitated communication with vendors, suppliers, clients, and team members.

Education

MBA - Project Management

BHARATI VIDYAPEETH UNIVERSITY, PUNE
Pune
04.2025

Advanced Diploma in Chinese Language - Chinese Language

NANJING UNIVERSITY OF INFORMATION SCIENCE AND TECH
Nanjing
01.2019

B.A. - History

LALIT NARAYAN MITHILA UNIVERSITY
Darbhanga
01.2017

Skills

  • Language fluency
  • Communication skills
  • Subject matter expertise
  • Problem solving
  • MS Office proficiency
  • Strategic planning
  • Translation and interpretation
  • Project management
  • Fraud investigation
  • Cross-cultural communication

Affiliations

  • Interpretation and Translation

Accomplishments

  • Best Support Award
  • Best Associate Award

Certification

  • HSK - 4 Certified

Languages

Hindi
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Timeline

Senior Associate CS Internet

SUTHERLAND GLOBAL SERVICES PVT. LTD.
01.2024 - Current

CS Associate

SUTHERLAND GLOBAL SERVICES PVT. LTD.
01.2021 - 01.2024

Interpreter/Tour

WORLD VISION TOURS AND TRAVELS
02.2019 - 01.2021

MBA - Project Management

BHARATI VIDYAPEETH UNIVERSITY, PUNE

Advanced Diploma in Chinese Language - Chinese Language

NANJING UNIVERSITY OF INFORMATION SCIENCE AND TECH

B.A. - History

LALIT NARAYAN MITHILA UNIVERSITY

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MD. ZAHID KHAN