PRITHVI RAJ KALSI
Summary
Dedicated and results-driven professional with 4 years of experience in customer support, email marketing, and digital marketing. Proficient in utilizing Email marketing, and marketing automation tools to enhance customer engagement and drive business growth. Seeking to leverage my expertise in campaign management, technical support, and data analysis to contribute to a dynamic team and achieve outstanding results.
Overview
4
4
years of professional experience
Work History
Senior Associate
Constant Contact by Aeries Technology
02.2024 - 11.2024
- Resolve technical and support inquiries: Address and assist in resolving customer issues and escalations promptly.
- Enhance Knowledge Base: Seek and recommend improvements to the FAQ/Knowledge Base utilized by customers and the support team.
- Provide feedback: Offer insights on product defects and suggest enhancements to improve user experience.
- Customer education: Inform customers about product features and online help resources.
- Marketing strategy coaching: Educate and guide customers on using products and services to bolster their online marketing strategies.
- Drive engagement: Foster customer engagement to enhance their success with our products.
- Email marketing assistance: Support customers in using email marketing tools and assist in designing effective email campaigns.
- Marketing services recommendation: Advise on marketing-related services to help customers grow and master marketing skills.
- Digital marketing tools assistance: Help customers with various digital marketing tools to improve their online presence and effectiveness.
Associate Candidate Acquisition
UpGrad Global Academy
08.2023 - 01.2024
- Being a mentor and guide, who potential learners can look up to for career advice.
- Counseling potential learners, helping them plan their career path and understanding how upGrad can catalyst their career.
- Build and maintain strong relationships with potential candidates.
- Conduct initial screenings and interviews to assess candidate suitability.
- Carrying weekly enrolment/revenue and collection targets.
- Establishing the uniqueness and effectiveness of upGrad's model of online learning and recruitment pathway program.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
- Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.
- Weekly followup with the enrolled candidate to check there progress
- Act as a first point of contact for customer inquiries via telephone
Customer Support Executive |
Inteligeeks Consultancy Services Pvt. Ltd.
08.2020 - 07.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided comprehensive product training to new team members, ensuring high-quality customer support.
- Coordinated with marketing department to ensure alignment on product announcements and customer communications.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BBA - Marketing
Jamshedpur Workers College
Jamshedpur, India09-2022
High School Diploma -
DBMS Kadma High School
Jamshedpur, India04-2019
Skills
- Complaint management
- Language fluency
- Email marketing design
- Customer service
- Problem resolution
- Calm under pressure
- Teamwork and collaboration
- Sales transactions
- Salesforce CRM
- Empathy display
- Email marketing experience
- Digital marketing knowledge
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Associate
Constant Contact by Aeries Technology
02.2024 - 11.2024
Associate Candidate Acquisition
UpGrad Global Academy
08.2023 - 01.2024
Customer Support Executive |
Inteligeeks Consultancy Services Pvt. Ltd.
08.2020 - 07.2023
BBA - Marketing
Jamshedpur Workers College
High School Diploma -
DBMS Kadma High School
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