Hi, I’m
Abhishek Battoo
LMS Administrator
Kolkata
Summary
To make sound position and work purposefully to achieve goal of the organization with good leadership and communication skill along with hard work and honesty. Learning Administrator focused on efficiency and quality of service. Cares about each customer's needs. Knowledgeable about Learning Management System shop practices and customer relations. Hardworking Senior Associate enthusiastic about take on exciting new challenges within HR Training Administrators. Dynamic communicator with disciplined approach.
Overview
7
years of professional experience
Work History
Capgemini Technologies Services India LimitedKolkata
Senior Associate
1 2024 - Current
Job overview
- Updated 20 Yearly Service Now Guides.
- Updating and creating new process guides related to LMS Tool..
- Training the team on the New releases on the LMS(Docebo).
- Reviewing GWI's and LWI's for the project.
- Sharing new ideas related to process improvement.
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress
- Conducted in-depth research to inform decision-making processes and support strategic planning initiatives
Capgemini Technologies Services India LimitedKolkata
Process Associate
10.2021 - Current
Job overview
- Taking care of tickets and creation requests which are raised in Service Now tool by the requesters
- Creation and updating of Learning Objects in Cornerstone as per the request
- Interacting with the requesters over Microsoft Teams to provide a quicker resolution to their raised request
- Maintaining and providing a proper resolution under the given SLA
- Working on Bulk creation projects as requested and delivering them in the given deadline
- Creating and cancelling of ILT/VILT Sessions in Docebo
- Maintaining deadlines for ILT/VILT Sessions
- Marking attendance for the participants who attended the sessions.
- Maintained high levels of data confidentiality through adherence to company policies and procedures
- Streamlined processes by identifying inefficiencies and implementing improvements
- Handled high volumes of incoming work requests professionally while maintaining excellent organization
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders
- Collaborated with team members for enhanced process efficiency and productivity
iMerit Technologies Pvt. Ltd.Kolkata
Jr. Team Lead
04.2019 - 10.2021
Job overview
- Handling a team of 10 Members
- Preparing Weekly Rosters for the Team and circulating it to the client and team as well
- Taking care of escalated tickets and providing resolutions
- Maintaining performance report of the team and sharing with the management
- Sharing Feedbacks and updates with the Team
- Preparing Internal MIS for the management
- Taking client meetings via conference calls on timely basis for latest updates and process improvement as and when required.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members
iMerit Technologies Pvt. Ltd.Kolkata
Process Associate
02.2017 - 04.2019
Job overview
- Troubleshooting on issues with the LMS
- Course Troubleshooting & Fixing (Articulate Storyline 2)
- Course Testing across different browsers
- Working on Clients email tool (Freshdesk)
- Responding to Clients & Customers emails and providing appropriate solutions under the given SLA
- Preparing reports(Weekly & Monthly)
- Working on Multiple projects as and when required by the organization.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently
- Supported management in analyzing process performance data, identifying areas for improvement
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes
Education
Swami Vivekanand Subharti University, Distance
Some College (No Degree) from B.Com
09.2022 - 02.2024
National Institute of Open Schooling, Kolkata
High School Diploma
03.2007 - 04.2008
National Institute of Open Schooling, Kolkata
High School Diploma
03.2008 - 04.2009
CMC, Kolkata
Hardware Networking from Hardware Networking
01.2007 - 01.2008
Skills
Troubleshooting
Accomplishments
- Supervised team of 10 staff members.
- Achieved positive result by testing through the LMS Pilot tool effectively helping with the new Line Manager Approval integration tool.
Gaming
Was a Professional Gamer and I like playing competitive games.
Played for Kolkata once in ESL Tournament which was held in Delhi.
Played Playerunknown Battlegrounds Tournament which was held virtually by Nvidia.
Timeline
Swami Vivekanand Subharti University
Some College (No Degree) from B.Com
09.2022 - 02.2024
Process Associate
Capgemini Technologies Services India Limited
10.2021 - Current
Jr. Team Lead
iMerit Technologies Pvt. Ltd.
04.2019 - 10.2021
Process Associate
iMerit Technologies Pvt. Ltd.
02.2017 - 04.2019
National Institute of Open Schooling
High School Diploma
03.2008 - 04.2009
National Institute of Open Schooling
High School Diploma
03.2007 - 04.2008
CMC
Hardware Networking from Hardware Networking
01.2007 - 01.2008
Senior Associate
Capgemini Technologies Services India Limited
1 2024 - Current
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