Ruthra Mourougane
Pondicherry
Summary
Enthusiastic and adaptable professional with a background in customer service and communication, paired with a creative edge from a fashion design diploma. Experienced in engaging with English-speaking clients and providing clear, effective communication. Skilled in guiding individuals to speak English confidently, offering practical techniques to improve fluency and reduce hesitation. Passionate about empowering students to enhance their English language skills, fostering both confidence and knowledge.
Overview
1
1
year of professional experience
Work History
CS Internet Associate
Sutherland Global Services- Amazon SPS
Chennai
08.2023 - 09.2024
- Customer Service Expertise: Skilled in providing excellent customer support via calls, chat, and email, ensuring high satisfaction rates by effectively resolving seller queries.
- Communication Skills: Proficient in English with strong written and verbal communication skills, tailored for North American sellers, allowing clear and professional interactions.
- Problem-Solving: Demonstrated ability to analyze seller issues and provide quick, effective solutions, ensuring a smooth seller experience.
- Multitasking: Experienced in handling multiple channels (calls, chat, email) simultaneously while maintaining high standards of service.
- Technical Proficiency: Familiar with customer support tools and software used for communication and query resolution at Amazon Seller Support Services.
- Time Management: Skilled in managing time efficiently to meet response targets and maintain a high level of productivity.
- Attention to Detail: Ability to accurately address and resolve specific seller concerns, ensuring consistent and thorough support.
- Team Collaboration: Experienced in collaborating with internal teams to escalate or address complex queries, contributing to team success.
- Adaptability: Quick to adapt to changes in procedures and policies to provide sellers with the latest, most accurate information.
Education
Diploma - Fashion Design
Dream Zone
PondicherryB. Tech - Computer Science
Christ College of Engineering And Technology
PondicherrySkills
- Relationship Building
- Customer interaction
- Client Engagement
- Customer Engagement
- Customer Service
- Reading Comprehension
- Online Teaching
- Interactive Learning
- English language instruction
- Language proficiency
- Academic Writing
- Fashion sketching
- Excellent oral communication
- Textile knowledge
- Creative vision
- Accessorizing
- On set styling
- Wardrobe design
- Understanding of colors
- Understanding of fabrics
- Fashion trends
- Color theory
- Luxury apparel
Languages
Tamil
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Timeline
CS Internet Associate
Sutherland Global Services- Amazon SPS
08.2023 - 09.2024
Diploma - Fashion Design
Dream Zone
B. Tech - Computer Science
Christ College of Engineering And Technology
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