Pavithra R.
Chennai
Summary
Dynamic professional with a proven track record at Sutherland Global Services Pvt Ltd, adept in MS Excel and demonstrating exceptional problem-solving abilities. Excelled in enhancing vendor relations and streamlining catalog management, achieving 100% quality targets. Skilled in financial analysis and communication, I thrive on driving customer success and operational excellence.
Overview
4
4
years of professional experience
Work History
Associate CS-Internet (Vendor Catalog Management) VCM
Sutherland Global Services Pvt Ltd
10.2022 - 12.2024
- Company Overview: Seller Support at Amazon
- The role of an CS-Internet Associate is to handle inbound mails and calls regarding the queries, general concerns and issues caused on the Amazon vendors product & manufacturing details
- Resolve issues relevant to project deliverable(s) within their area of expertise
- Obtain or provide approval for changes to rules, processes and policies
- Validating the requirements and deliverables that describe the product(s) or service(s) that the Success Factors consultant will produce
- Clearing the issues and Andons across the team and make sure to drive the SLA with 100% quality met with targets
- Quality check of the associate's mail handlings, auditing the cases and coaching the associates based on the metrics using SQMS
- Taking up the day to day reports of the works, checking upon the KRA metrics which needs to be followed as per the requirements and making improvements
- Seller Support at Amazon
Senior Process Associate : Purchase Price Allocation
Mobius Knowledge Services
02.2021 - 10.2022
- It is a merging and association of one company to other company and to ascertain the value of goodwill of the acquiring company using its assets and liabilities
- Need to create and update the details of the property information in the Admin Tool (Sale admin and lease admin) using the information and details in the salesforce and to reflect that in the client's website
Education
MBA - Human Resources Management
University Of Madras
12.2024
B.Com - General
Queen Mary's College
Chennai12.2020
HSC -
Govt. Girls Hr.Sec.School Nandhivaram
Guduvancherry12.2017
SSLC -
Govt. Girls Hr.Sec.School Nandhivaram
Guduvancherry12.2015
Skills
- MS Office
- MS Word
- MS Excel
- Problem solving
- Attention to detail
- Financial Analysis
- Communication Skills
- Typing Skills
- Analytical thinking
- Compensation
- Recruitment
- Time Management
- Business Management Skills
- Decision Making
- Quality Assurance
- Customer Success
Accomplishments
- One day Manager, June 2024
- Best Associate Winner - 2nd Qtr, 2023
- Best Associate Winner - 3rd Qtr, 2023
Disclaimer
I hereby declare that the above information are true.
Hobbies and Interests
- Doing craft works
- Drawing
- Cooking
Languages
- English
- Tamil
Timeline
Associate CS-Internet (Vendor Catalog Management) VCM
Sutherland Global Services Pvt Ltd
10.2022 - 12.2024
Senior Process Associate : Purchase Price Allocation
Mobius Knowledge Services
02.2021 - 10.2022
MBA - Human Resources Management
University Of Madras
B.Com - General
Queen Mary's College
HSC -
Govt. Girls Hr.Sec.School Nandhivaram
SSLC -
Govt. Girls Hr.Sec.School Nandhivaram
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