REHNA SILVIYA P

Quality Auditor (Feb 2024 - Current)

• Conducted audits to ensure compliance with client requirements.
• Reviewed and analysed data to identify defects, deviations, and areas for process improvements.
• Prepared comprehensive audit reports, outlining the findings
• Provided feedbacks and coaching to agents to improve quality and performance.

Payroll Associate - DML ( Data Management Leaves ) Jan 2023 - Jan 2024

• Directed payroll management while coordinating all stages of the Amazon lifecycle.
• Executed payroll processing and data management.
• Checked eligibility and managed payouts for personal leave, sick days, military service compensation.

Associate - GTS ( Global Transfer Service ) Jan 2022 - Dec 2022

• Onboarding Services of Amazon Employees of US and Canada
• Administer the onboarding process of candidates by initiating pre-employment.
• Share monthly capacity utilization, audit scores with leadership team.
• Coordinating with the recruiters and hiring managers for any missing, incorrect or other details related
  to candidate’s job requisition and offer letter components.
• Worked on internal tickets for troubleshooting and resolving the concerns requested from the client.
• Tools used: People Soft, Sim-ticketing, Phone tool.

• Provided chat support for Amazon customers in the UK.
• Handled customer needs related to shipments and deliveries.
• Assisting in completing their purchase.
• Assisted in resolving order-related inquiries.