AISWARYA ANAND
Malappuram
Summary
Dynamic IT Help Desk Associate with 18 months at Sutherland, excelling in technical troubleshooting and service ticket resolution. Adept in Active Directory management, I effectively resolved complex issues while fostering collaboration among colleagues. Committed to delivering comprehensive IT support and enhancing user satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Associate IT Helpdesk
Sutherland
Kochi
07.2023 - Current
Motivated IT Help Desk Associate with 18 months of experience in providing effective technical support and troubleshooting. Proficient in Active Directory and Outlook. Seeking to leverage my technical skills in a challenging role within a dynamic IT environment.
- Resolved technical problems related to Active Directory, Exchange Control Panel (ECP), and Webex.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Handled and resolved service tickets efficiently, ensuring timely issue resolution.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with team members to enhance help desk processes and workflows.
Education
Bachelor of Electrical Engineering -
SCMS School of Engineering And Technology
01-2021
12th -
C B Higher Secondary School
10th -
St. Paul's E.M.H.S.S
Skills
- Active Directory management
- Technical troubleshooting
- Exchange Control Panel (ECP)
- Service ticket resolution
- Outlook configuration
- Network support
- Comprehensive IT support
- Issue resolution
Accomplishments
- Understanding Design Qualified, NPTEL
- Rashtrapathi Guide, BSG India
- National Service Scheme volunteer
- 1st prize in the Doodle Competition, IEEE Kerala (V-Fiesta)
- A grade in group dance, State Kalolsavam
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Projects
- Regenerative Braking System in Vehicles
- Wireless Information Transmission using Laser
Professional Experience
- TELK Angamaly-5 days Industrial Training
Interests
- Designing (Calligraphy and Portraits)
- Dance, Music, Violin
Timeline
Associate IT Helpdesk
Sutherland
07.2023 - Current
Bachelor of Electrical Engineering -
SCMS School of Engineering And Technology
12th -
C B Higher Secondary School
10th -
St. Paul's E.M.H.S.S
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