Neha Singh
Bengaluru
Summary
Dynamic Helpdesk Senior Associate at NTT DATA with a proven track record in incident resolution and technical support. Leveraging expertise in Active Directory management and exceptional communication skills, I excel in delivering efficient solutions and enhancing user satisfaction. Previously contributed to IBM's success by streamlining support processes and improving service delivery.
Overview
6
6
years of professional experience
Work History
Helpdesk Senior Associate
NTT DATA
12.2022 - Current
- Currently working at NTT DATA from 23/12/2022 till present as Helpdesk Senior Associate.
Technical Support Representative
IBM
07.2019 - 02.2021
- Worked at IBM from 05/07/2019 to 01/02/2021 as Technical Support Representative.
Education
B.E - Computer Science Engineering
Sambhram Institute Of Technology
Banglore01.2019
PUC - PCMB
St. Anne’s Pre-University College
Banglore01.2015
10th -
Air Force School Hebbal
Bangalore01.2012
Skills
- Active Directory management
- Microsoft Office proficiency
- ServiceNow ticketing and reporting
- Technical support and troubleshooting
- Remote software installation
- Incident resolution and tracking
- Operating system expertise
- VPN connectivity solutions
- Printer troubleshooting
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Disclaimer
I hereby declare that the above furnished information is true and best to my knowledge.
Place: Bengaluru
Date:
Timeline
Helpdesk Senior Associate
NTT DATA
12.2022 - Current
Technical Support Representative
IBM
07.2019 - 02.2021
B.E - Computer Science Engineering
Sambhram Institute Of Technology
PUC - PCMB
St. Anne’s Pre-University College
10th -
Air Force School Hebbal