Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isha Pradhan

Noida

Summary

Detail-oriented Senior Associate bringing 5.5 years' experience in IT. Knowledgeable about project management and team leadership.

Overview

6
6
years of professional experience

Work History

Helpdesk Senior Associate

NTT Data Services
Noida
04.2022 - 01.2024
  • Worked for US Bank client and troubleshooted issues related to their accounts while managing their day to day requirements.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of client.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Associate Consultant

Capgemini
Noida
05.2019 - 11.2021
  • Worked on Quick Service Restaurant (QSR) Technology for UK client as a level 2 technician.
  • Managed store's network devices, along with escalations, ticket management, queue management and real time troubleshooting of the devices.
  • Helped in creating Knowledge Base article for the team and supported new team members in reaching resolutions.

Associate Technical Support

Tech Mahindra
Noida
01.2018 - 03.2019
  • Provided technical support to American Airlines employees over the phone and through email.
  • Investigated, diagnosed, and resolved complex hardware and software problems in a timely manner.
  • Monitored system performance metrics to ensure optimal operations of customer systems.

Education

Bachelor of Technology - Electronics And Communications Engineering

ABES Institute of Technology
Ghaziabad
06-2017

12th - ISC -

St. John's School
Ghazipur
03-2013

10th - ICSE -

St. John's School
Noida
03-2011

Skills

  • Performance monitoring
  • Proficient in Service Now
  • Training and mentoring
  • POS System Operation
  • Troubleshooting and Maintenance
  • System Upgrades
  • Network Administration
  • Incident Management
  • Active Directory
  • Hardware troubleshooting
  • Mobile Device Management
  • Software Installation
  • MS Office proficiency

Accomplishments

  • Received Star Performer award in NTT Data
  • Rewarded with Star Performer in Capgmeni
  • Was recognized in Tech Mahindra and awarded Spot award

Timeline

Helpdesk Senior Associate

NTT Data Services
04.2022 - 01.2024

Associate Consultant

Capgemini
05.2019 - 11.2021

Associate Technical Support

Tech Mahindra
01.2018 - 03.2019

Bachelor of Technology - Electronics And Communications Engineering

ABES Institute of Technology

12th - ISC -

St. John's School

10th - ICSE -

St. John's School

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Isha Pradhan