Arpit Aggarwal
Helpdesk Senior Associate
Noida
Summary
Flexible, analytical approach with 5+ Years of experience in IT Industry. Multifunctional awareness, proactive approach towards process and opportunities. To utilize my technical and management skills for achieving the target and developing the best performance in an organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
Helpdesk senior Associate
NTT DATA Information Processing Services Private Limited
04.2021 - Current
Training Analyst
HCL
01.2020 - 04.2021
- Providing Chat Support to UK Users
- Working on Citrix VDI
Education
MCA -
AKTU
01.2022
BCA - undefined
CCSU
01.2019
12th - undefined
C.B.S.E
01.2015
10th - undefined
C.B.S.E
01.2013
Skills
Monitoring Tools
Knowledge of MS Office (MS Word, MS Excel, MS PowerPoint)
Have good understanding of network device and cables
Conducted software installations, configurations, and updates, ensuring software compatibility and performance
Troubleshot and resolved hardware-related problems, including computer crashes, printer issues, and connectivity problems
Maintained a high level of customer satisfaction through effective communication and problem-solving skills
Implemented and enforced cybersecurity best practices, educating end-users on security awareness, and helping them mitigate security threats
Collaborated with IT teams to implement and optimize Office 365 solutions, including email configuration, SharePoint, and Teams, ensuring seamless productivity and communication for the organization
Active Directory - User Account Management
Service now - IT Service Management Service
Service Manager - IT Service Management
Job Roles and Responsibilities:
• Provided exceptional technical support to end-users, addressing a wide range of technical issues and inquiries promptly and effectively.
> Managed and maintained Active Directory, including user account provisioning, group policy management, and security permissions.
• Maintain monitor and troubleshoot different network-based services like AD.
• Remote Support for clients through LMI , Bomgaar etc.
• Solve VPN related problems Global Protect • Solve application and software related issue.
Timeline
Helpdesk senior Associate
NTT DATA Information Processing Services Private Limited
04.2021 - Current
Training Analyst
HCL
01.2020 - 04.2021
BCA - undefined
CCSU
12th - undefined
C.B.S.E
10th - undefined
C.B.S.E
MCA -
AKTU