Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aiswarya Menon

Kochi

Summary

Dedicated and detail-oriented Technical Support Engineer with over two years of experience at Zoho Corp, supporting Zoho Books and the broader Finance Suite. Skilled in troubleshooting complex issues, collaborating with cross-functional teams, and ensuring high customer satisfaction. Adept at translating user feedback into actionable insights, and providing technical assistance across departments. Seeking roles in product support, solution engineering, business analysis, or product management, where customer understanding and communication are key.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

Zoho Corporation
Chennai
03.2023 - Current
  • Provided end-to-end technical support for Zoho Books, resolving functional, configuration, and integration issues for users.
  • Engaged with customers to understand their business requirements, and recommended tailored solutions using Zoho’s product capabilities.
  • Conducted live product demos and walkthroughs for prospective and existing customers to explain features, and address real-time queries.
  • Delivered webinars and onboarding sessions to educate users on product usage, updates, and finance automation best practices.
  • Led internal knowledge transfer (KT) sessions for new team members, and contributed to training materials and documentation.
  • Acted as a bridge between support and development teams by compiling user feedback and suggesting enhancements for product improvement.
  • Collaborated with sales and marketing teams to provide technical input during pre-sales conversations, and customer evaluations.
  • Authored internal troubleshooting guides, FAQs, and workflow documentation to streamline support operations and reduce resolution time.
  • Participated in beta testing of upcoming features, and provided actionable feedback to the development team.

Education

B.Tech - Electronics And Communications Engineering

Rajagiri School of Engineering And Technology
Kochi, India
07-2023

Skills

  • Zoho Suite: Zoho Books, CRM, Desk, Analytics, Finance Suite
  • Technical Support: Troubleshooting, issue resolution, escalations, customer onboarding, documentation
  • Customer Engagement: Product demos, webinars, training sessions, customer solutioning
  • Cross-Functional Collaboration: Coordination with Development, Product, Sales, and Marketing teams
  • Business Skills: Market research, business analysis, process understanding, strategic planning
  • Soft Skills: Communication, attention to detail, problem-solving, empathy, coordination, continuous learning

Timeline

Technical Support Engineer

Zoho Corporation
03.2023 - Current

B.Tech - Electronics And Communications Engineering

Rajagiri School of Engineering And Technology

Similar Profiles

CREATE PROFILE
Aiswarya Menon