Summary
Overview
Work History
Education
Skills
Job Title
Websites
Certification
Accomplishments
Languages
References
Software
Timeline
AdministrativeAssistant
Aiswarya Srinivasan

Aiswarya Srinivasan

Customer Success Manager
Bengaluru

Summary

Professional Senior Customer Success Specialist with extensive experience in Campaign management and customer retention. Skilled in strategic account management, cross-functional collaboration, and leveraging CRM platforms to optimize customer engagement. Adept at identifying opportunities for process improvement and implementing innovative solutions to enhance the overall client experience. Seeking to utilize expertise and leadership abilities to drive success and growth in a dynamic organization.

Overview

9
9
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Client Success Specialist, Dedicated

Indeed.com
Bengaluru
01.2023 - Current
  • Experienced in conducting onboarding and training for new customers and best practices to adapt to the platform
  • Build strategic senior level relationships with assigned customers and continually delight them with a positive, customer-centric attitude
  • Developed and implemented customer success strategies to maximize client retention, satisfaction, and revenue growth
  • Acted as the primary point of contact for key client accounts, building strong relationships and serving as a trusted advisor
  • Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management
  • Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
  • Worked during various Time Zones as needed based on customer needs handling customers from global markets
  • Proficient in utilizing Salesforce CRM for managing customer accounts, tracking interactions, and generating reports to analyze customer data and trends
  • Proficient in using Zendesk, Mechabugs, Sandbox, Hubspot, ServiceNow and Jira for supporting and attending to client resolutions
  • Collaborated cross-functionally with sales, product, and support teams to ensure seamless client onboarding, implementation, and ongoing support.

Client Success Specialist, Dedicated

Indeed.com
Bengaluru
06.2021 - 01.2023

Client Optimization Specialist

Indeed.com
Bengaluru
08.2018 - 06.2021
  • Provide a high level of service by responding promptly and accurately to daily client queries and requests regarding the administration of their accounts in accordance with the SLA
  • Respond to specific client requests received via email, Query Tracking System, telephone or Chat - Assisting new clients with their account set-up and sponsorship services, explaining cost per click model - Collaborating with internal team in raising and actioning client and sales requests - Proficient is working with Salesforce,JIRA, Zendesk, and other support CRM. - Been responsible for meeting several KPI's such as CSAT (Customer Satisfaction) and ASA (Average Speed of Answer) -Assisting clients by resolving technical, product, or account-related issues. -Working with Internal stakeholders in setting up workflow and process for the team.

Account Executive

Indeed.com
Bengaluru
12.2016 - 07.2018
  • Creating New Opportunity for new prospect and have daily contact with new customers
  • Troubleshooting prospect's environments and making sure everything is working in order to ensure the campaign is running smoothly
  • Keep up with call/opp daily and weekly goals through making cold and hot prospects with generating leads that are presented to us daily.
  • Helping client setup and manage campaign by helping with budget setup and explaining the CPC model to the clients
  • Generated revenue from the pipeline with a close rate of 60%.
  • Achieved 120% of my revenue target consistently for 4 quarters.
  • Received Award for Best Sales performer

Customer success Manager, Renewal specialist

Practo
08.2015 - 07.2016
  • Served as integral member of a 100 member team that delivered single-year sales increase benchmarking year-end revenues of 80 Lakhs in 2016 in a pilot project
  • Consistently exceeded 200 cold and follow-up calls weekly, earning recognition as one of the top performers
  • Recognized as best performer for holding an achievement of 130% Revenue and sales Targets individually and generating a revenue of 9 lakhs individually in the month of March
  • Appreciated for generating business from Existing account and increasing the company's revenue and Profit at a faster pace
  • Helped the company to achieve a retention of 80-90% customer in the final quarter
  • Experienced in handling a team of two members from another city, who go on field to help the customers
  • Proved my capabilities and was moved from a position of software trainer to Renewal specialist in a time span of just 3 months after joining the company.

Education

Bachelor of Technology (B.Tech.) - Aerospace

Karunya University
01.2014

Higher Secondary - Mathematics and Computer Science

Vetri Vikaas Hr Sec School, Namakkal
Tamilnadu
01.2010

SSLC -

C.M.S Matriculation hr sec school, Coimbatore
01.2008

Skills

  • Customer Account Management
  • Renewal /Churn management
  • Zendesk Customer Service Software
  • Customer retention
  • CRM Software
  • Customer Onboarding
  • Stakeholder Management
  • Salesforce
  • Jira
  • ServiceNow

Job Title

Senior Customer Success Specialist

Websites

Certification

Dale Carnegie Sales Edge Certified

Accomplishments

    Ace Elite Award Winner in 2023

Languages

English
First Language
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2

References

References available upon request.

Software

Salesforce

Zendesk

Jira

Timeline

Senior Client Success Specialist, Dedicated

Indeed.com
01.2023 - Current

Client Success Specialist, Dedicated

Indeed.com
06.2021 - 01.2023

Client Optimization Specialist

Indeed.com
08.2018 - 06.2021

Account Executive

Indeed.com
12.2016 - 07.2018

Customer success Manager, Renewal specialist

Practo
08.2015 - 07.2016

Bachelor of Technology (B.Tech.) - Aerospace

Karunya University

Higher Secondary - Mathematics and Computer Science

Vetri Vikaas Hr Sec School, Namakkal

SSLC -

C.M.S Matriculation hr sec school, Coimbatore

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