Aiysha Dhawan
New Delhi
Summary
Results-driven Client Relationship Sr. Executive with over 6 years of experience in building and maintaining strong client relationships across various pharmaceutical companies. Proven expertise in client retention, satisfaction, and growth, and exceptional service delivery. Adept at understanding client needs, providing tailored solutions, and leading cross-functional teams to exceed client expectations.
Overview
6
6
years of professional experience
Work History
Sr. Executive Client Management
Core Diagnostics Private Limited
10.2020 - Current
- Managing various pharmaceutical clients like CBCC Clinical trials, MSD, ROCHE, INTAS, Zydus, Cipla, EMCURE & NATCO Pharmaceuticals
- Working with an marketing team for marketing collateral
- Managing end-to-end operational work from arranging sample collection from pan India to monthly invoicing of every client
- Maintaining patient assistance programs (PAPs) in PAN India on a daily basis
- The highest number of programs arranged 130 in one month with around 1200 people tested
- Sending reports to clients on a daily basis of tested patients then Dispatching blocks of patients after getting tested
- Maintaining trackers of every individual client & sending them on a weekly basis
- Doing sales co-ordination for sample collections from pan India
- Doing client co-ordination for their requirements & taking feedback to strengthen the relations between the organization & its clients
Customer Care Executive (Client Lead)
Cryoviva Biotech Private Limited (RJCorp)
01.2020 - 10.2020
- Maintaining MIS Report of daily received cord blood samples on Daily basis
- Handling queries on mails and calls
- Sample confirmation calls and mails
- Final report dispatch and tracking
- Sending NBS (Screening Reports) on daily basis to clients
- Sales co-ordination
- Clients co-ordination.
Customer Care Executive
Cellugen Biotech Pvt. Ltd (MyCord)
09.2018 - 12.2019
- Maintaining MIS Report of daily received cord blood samples on Daily basis
- Handling queries on mails and calls
- Sample confirmation calls and mails
- Final report dispatch and tracking
- Sending NBS (Screening Reports) on daily basis to clients
- Sales co-ordination
- Clients co-ordination.
Education
Bachelor of Science - Science Education
Skills
- Positive Attitude
- Using ChatGPT & AI in day-to-day work
- Sincere towards responsibilities
- Good Understanding of Human Behavior, keen desire to achieve success, self-disciplined, optimistic attitude, good planning skills, spirit of teamwork and cooperation, belief only in results
Personal Information
- Father's Name: Sh. Parmod Kumar Dhawan
- Date of Birth: 05/26/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Additional Qualification
- E- Accounting course
- TALLY
- MS Office
Hobbies and Interests
- Listening Music
- Cooking
- Internet Surfing
Disclaimer
I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief.
Timeline
Sr. Executive Client Management
Core Diagnostics Private Limited
10.2020 - Current
Customer Care Executive (Client Lead)
Cryoviva Biotech Private Limited (RJCorp)
01.2020 - 10.2020
Customer Care Executive
Cellugen Biotech Pvt. Ltd (MyCord)
09.2018 - 12.2019
Bachelor of Science - Science Education
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