Aiysha Dhawan
New Delhi
Summary
Assistant Manager - Operations with over 7 years of experience in client management, sales, vendor coordination, and compliance auditing within pharmaceutical MNCs. Proven track record in client retention and satisfaction, driving growth through exceptional service delivery. Skilled in identifying client needs and delivering tailored solutions while leading cross-functional teams to achieve results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager & PSP Partner
Core Diagnostics Private Limited
Gurgaon
10.2020 - Current
- Managing various healthcare providers end to end operations who specialize in diagnosing and treating cancer CBCC Clinical trials, MSD, ROCHE, NOVARTIS, INTAS, Zydus, Cipla, EMCURE & NATCO Pharmaceuticals.
- Cross functional role that works closely with the commercial, compliance, finance and operations function of the organization to ensure that the Indirect Channel of the organization is set for long term success.
- Doing client and vendor co-ordination for their requirements & taking feedback to strengthen the relations between the organization & its clients.
- Audit coordination ensuring data and documentation are updated and audit ready and presenting requirements to auditors. Ensuring audit actions are closed on time
- Generated monthly reports summarizing sales activity within assigned territory.
- Making lost prescriber data, Utilization data, Positivity data using Pivot table, PPT's, Microsoft Excel contributing solutions to check areas of improvement, enhance team performance and outcomes.
- Vendor coordination like Indegene, 1mg, Medybiz for Patient Support Program.
- Managing end-to-end operational work from arranging sample collection from pan India to monthly invoicing of every client.
- Maintaining patient assistance programs (PAPs) in PAN India on a daily basis.
- Maintaining trackers of every individual client & sending them on a weekly basis.
Customer Care Executive (Client Lead)
Cryoviva Biotech Private Limited (RJCorp)
01.2020 - 10.2020
- Maintaining MIS Report of daily received cord blood samples on Daily basis
- Handling queries on mails and calls
- Sample confirmation calls and mails
- Final report dispatch and tracking
- Sending NBS (Screening Reports) on daily basis to clients
- Sales co-ordination
- Clients co-ordination.
Customer Care Executive
Cellugen Biotech Pvt. Ltd (MyCord)
09.2018 - 12.2019
- Maintaining MIS Report of daily received cord blood samples on Daily basis
- Handling queries on mails and calls
- Sample confirmation calls and mails
- Final report dispatch and tracking
- Sending NBS (Screening Reports) on daily basis to clients
- Sales co-ordination
- Clients co-ordination.
Education
MBA - Healthcare & Systems
Sikkim Manipal University
New Delhi07-2025
Bachelor of Science - Science Education
Maharaja Agrasen Himalayan Garhwal University
08-2021
Skills
- Operations management
- Compliance auditing
- Sales Coordination
- Operational coordination
- Project management
- Client relationship management
- Clinical Trials
- Standard Operating Procedure
- Healthcare management
- Vendor relationships
- Microsoft Excel
Certification
GCP (Good Clinical Practice), NIDA
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Timeline
Assistant Operations Manager & PSP Partner
Core Diagnostics Private Limited
10.2020 - Current
Customer Care Executive (Client Lead)
Cryoviva Biotech Private Limited (RJCorp)
01.2020 - 10.2020
Customer Care Executive
Cellugen Biotech Pvt. Ltd (MyCord)
09.2018 - 12.2019
MBA - Healthcare & Systems
Sikkim Manipal University
Bachelor of Science - Science Education
Maharaja Agrasen Himalayan Garhwal University
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