Ajay Apur

Lead cross-functional collaboration with Engineering, QA, and Design teams to plan, develop, and test product features, ensuring optimal user experiences.

• Contributed significantly to building the Workflow++ product from inception and successfully launched the MVP for sales workflow with Sprinklr’s internal sales team. The product replaced 3 tools on day one and improved SDR efficiency by 28%.
• Spearhead the development of the Conversation AI product, transitioning from a conventional flowchart-based bot to a prompt-based bot utilizing LLM models. This resulted in a remarkable 40% reduction in implementation time.
• Integrated Sprinklr Chatbot with third-party chatbot providers including Blip, Haptik, and Google Dialogue Flow. Routed messages via Sprinklr to third-party chatbots API, converting outputs into interactive UI elements (cards, carousels, quick replies) using JSON for enhanced engagement
• Integrated Sprinklr with the Customer CRM to automate post-sale and service surveys across the entire EU region, and developed various features on the survey product to accommodate customizations for different countries.
• Served as the primary point of contact for Conversation AI Product during both pre-sales and post-sales phases, ensuring comprehensive support for field teams with product-related inquiries.

Overseeing the implementations done by junior consultants and associates across various projects to make sure the timely delivery with outmost quality Ensure that every client derives the most value possible from the Sprinklr platform and assist the Sales and Success teams in providing insight to client health, helping in solving product related queries and working to win new business and/or grow existing accounts

Highlights:

• Delivered product demos and implemented a bot workflow, reducing inbound volumes by 18%
• Designed and deployed chatbots and automated agent workflows across multiple digital touchpoints
• Led a team of 5 consultants for large-scale implementations
• Improved market rollout efficiency by 43% through configuration template development

• Implementing, Managing, and Optimizing the configurations of existing Sprinklr customers to ensure their success with the Sprinklr products Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

Highlights:

• Supported Dell's customer support operations during the pandemic with chatbots and automated workflows
• Part of a global team that implemented workflows for an e-cigarette client in Europe.
• Conducted client-agency training in London
• Recognized as Consultant of the Quarter in Q4 2020 and Q2 2021.

Gurgoan

• Understanding the client's business and implementing the scalable platform solutions according to the client's needs which are overseen by a senior consultant once the sale is completed. And ensuring that all client users are trained and educated in a timely fashion to make sure that the client derives the most possible value from the product

Highlights:

• Onboarded 2500+ users for Bharti Airtel Limited across multiple locations and business units
• Overseen workflow implementation for 2 business units
• Managed a distributed product for 1000+ dealers/outlets for Maruti Suzuki
• Recognized as the best performer in the team for AT&T Corp.