Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Ajay Balyapelli

Ajay Balyapelli

Pune

Summary

Site Reliability Engineering Manager at Mastercard with expertise in process optimization and security compliance enhancement. Proven skills in project management and team leadership, emphasizing continuous improvement and infrastructure automation. Committed to maximizing productivity through effective collaboration and procedural optimization. Strong planning and organizational capabilities drive decisive leadership.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager - Site Reliability Engineering

Mastercard
10.2021 - Current
  • Company Overview: Internal to Wipro
  • Migration Leadership: - Directed end-to-end migration of 20+ clients from CV to HCV, achieving 95% success through strategic planning, risk mitigation, and optimized transitions.
  • Process Optimization: Streamlined onboarding, reducing customer queries by 40% through process enhancements, product demos, and workflow automation.
  • Security Management: Enhanced security and compliance through key, certificate, and vulnerability management.
  • API Migration & Integration: Led API architecture migration, improving system integration and performance.
  • High Availability: Ensured application resilience via zonal redundancy and high-availability configurations.
  • Release Management: Streamlined release processes for compliant and efficient production deployments.
  • Monitoring & Performance: Built real-time dashboards for proactive health monitoring and issue resolution.
  • Change & Risk Management: Managed critical Change Requests (CRQs) for Vault migrations, ensuring secure, compliant implementations with minimal client disruption.
  • Project Leadership: Spearheaded high-priority projects, including India ON SOIL, providing expertise for Tandem and RSA platforms to ensure seamless system integration.
  • Disaster Recovery: Drove DR and BCP strategies, ensuring system uptime.
  • Mentorship & Team Development: Cultivated technical excellence and agility through mentoring, knowledge transfer, and driving continuous improvement in cross-functional teams.
  • Security Operations: Partnered with SOC to enforce security policies, manage HSM installations, and lead Root Cause Analysis (RCA) to resolve incidents and fortify infrastructure.
  • Compliance Leadership: Optimized change management and security processes, enhancing internal controls, ensuring compliance, and mitigating operational risks across platforms.
  • Continuous Improvement: Integrated SonarQube and Dynatrace for code quality and performance monitoring.
  • Solution Innovation: Led cloud infrastructure upgrades and API migrations, boosting scalability and efficiency.
  • Internal to Wipro

Lead- Professional services engineer

NICE Interactive Solutions Private Ltd
07.2016 - 10.2021
  • Negotiating on Cost, time, and scope with project managers on various project.
  • Log debugging, analysis and guidance to site engineer implement troubleshooting steps. Working with L3 or Developers on escalated issues.
  • Handling cutovers, user migration, upgrades over weekend along with shift engineers.
  • In addition to Resource assignment, people management, process adherence.
  • Using ITSM framework.
  • Security patching, Resiliency testing, new release deployment, alert configurations.

IT Operations Analyst

Accenture
12.2013 - 07.2016
  • Support engineer handling unified Contact centre application, PBX, CMS, CDR, Call flow, IVR related application and maintenance.
  • Specialized with handling NICE recording system related incidents, changes.
  • Working with vendors on escalated issues and to get RCA.
  • Incident handlings, change deployments, PBI ownership in 24X7 environment using ITSM framework.
  • Security patching, Resiliency testing, new release deployment, alert configurations.

Project Engineer

Wipro Infotech
03.2013 - 12.2013
  • Worked as L2 engineer for trading floor application support for BFSI Client.
  • Focussed mainly on Call manager services.
  • Monitoring alerts and raising incident. L1 troubleshooting and analysis.
  • Escalating to L2 in timely manner. Working with customer on updating the ticket logs.
  • ITSM process was followed to acknowledge and assign the incident.

VoIP Engineer

Accenture
05.2010 - 03.2011
  • Worked as L1 Engineer for Contact centre infrastructure for BFSI Client.

Project Coordinator

Nutek India
06.2009 - 05.2010
  • Worked as Network area manager for Tikona Digital network.
  • Auditing the deployments made by implementation team.
  • Working with Building permission team to Deploy new sites.

Education

B.E - Electronics & telecommunication

North Maharashtra University
Dhule
01.2008

Skills

  • Project management
  • TOIL Reduction
  • SRE Practices
  • DevOps lifecycle
  • Jenkins
  • Remedy
  • Service now, Rally, Remedy
  • Process optimization
  • Incident management
  • Continuous improvement
  • Team leadership
  • Change management
  • Disaster recovery
  • Cloud infrastructure
  • Monitoring tools - Splunk
  • API integration
  • Customer engagement
  • Technical documentation
  • ITIL framework
  • Continuous deployment
  • Infrastructure automation
  • Application scaling
  • Configuration management

Websites

Certification

  • ITIL v4
  • PRINCE v2
  • AWS Solution Architect
  • NCIE (Nice Certified Implementation Engineer)

Timeline

Manager - Site Reliability Engineering

Mastercard
10.2021 - Current

Lead- Professional services engineer

NICE Interactive Solutions Private Ltd
07.2016 - 10.2021

IT Operations Analyst

Accenture
12.2013 - 07.2016

Project Engineer

Wipro Infotech
03.2013 - 12.2013

VoIP Engineer

Accenture
05.2010 - 03.2011

Project Coordinator

Nutek India
06.2009 - 05.2010

B.E - Electronics & telecommunication

North Maharashtra University

Similar Profiles

CREATE PROFILE
Ajay Balyapelli