AJAY BIND

• Ensured seamless operation and support by managing IT infrastructure effectively.
• Administered Google Admin Console for user creation, license management, and security policies.
• Provided end-user support for hardware, software, and network-related issues.
• Managed installation, configuration, maintenance, and troubleshooting of network systems.
• Handled IT inventory including laptops, desktops, and peripherals tracking.
• Configured and monitored Sophos firewall, managing network security policies and VPN access.
• Assisted staff members in troubleshooting technical issues to enhance productivity.
• Installed and maintained Windows systems and applications to ensure optimal performance.

• Assisted in software development utilizing agile methodologies and collaborative tools.
• Maintained comprehensive software documentation for future development and maintenance.

Provided tier 1 and tier 2 desktop support, resolving hardware, software, printer, and network issues across Windows 10/11.

Installed, configured, and troubleshot Microsoft Office Outlook and various enterprise applications to ensure operational efficiency.

Managed user accounts in Active Directory, including password resets, account creation, and group policy management.

Deployed and imaged systems using SCCM or MDT to reduce installation time and maintain consistency.

Documented support tickets in ServiceNow to ensure accurate tracking and SLA compliance.

• Managed VMware infrastructure and ensured optimal performance across multiple servers.
• Deployed and configured virtual machines to support application requirements effectively.
• Configured VLANs for secure communication between physical networks and virtual machines.

Monitored server hardware (CPU, RAM, HDD) using Datto RMM and PRTG tools.

Managed Windows server systems, ensuring effective installation and troubleshooting.

Upgraded virtual infrastructure from outdated versions to latest releases.

Provided third-level support for all server-related issues, implementing security policies and virus protection.

Conducted health checks for existing environments to ensure optimal performance.

Engaged in daily server and infrastructure activities to maintain operational efficiency.

Administered Windows Server 2008, 2008 R2, and 2012 through installation, configuration, and troubleshooting.

Maintained all Windows operating systems, including Windows 2003 and 2003 R2.

Provided 24/7 production support to server owners for optimal server design solutions.

Monitored performance of ESXi servers and virtual machines to ensure operational efficiency.

Managed Active Directory, DNS, DHCP, and PowerShell scripting, enhancing application delivery by 20%.

Conducted inventory maintenance of servers and devices for efficient resource management.

Demonstrated strong understanding of network management principles.

Exhibited flexibility in adapting to various working conditions.