Ajay Chopra
Kolkata
Summary
Experienced Quality Analyst with over 6 years of expertise in the BPO sector. specializing in quality analysis and team mentorship. Skilled in MS Excel (Pivot. VLOOKUP) and project management, including C-sat improvement and incorrect L2 transfer reduction. Adept at providing training and mentoring junior team members to enhance operational efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Quality Analyst
Wyzminds
Noida
04.2024 - 06.2025
- Worked with Wyzminds over 14 months as a QA
Quality Analyst
Teleperformance
Indore
07.2019 - 04.2024
- Worked with Teleperformance over 4.8 years
Education
Bachelor of Commerce - Accounting
University of Calcutta
Kolkata 09.2013 - 01.2017
Diploma of Financial Accounting System -
6th months course - information technology application
new Uluberia Youth Computer Training Center
Skills
- Ms Excel ( Vlookup, Pivot)
- Teamwork
- Problem Solving
- Adaptability
- Time Management
Projects
C-sat Improvement Reduce Repeat Reduce Incorrect L2 transfer CTC (Coach the Captain) coaching the Advisor's on Live call
Extracurricular Activities
Mentoring Junior QAs Providing Training to Ops
Timeline
Quality Analyst
Wyzminds
04.2024 - 06.2025
Quality Analyst
Teleperformance
07.2019 - 04.2024
Bachelor of Commerce - Accounting
University of Calcutta
09.2013 - 01.2017
Diploma of Financial Accounting System -
6th months course - information technology application
new Uluberia Youth Computer Training Center
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