Aniket Palaskar
Pune
Summary
Detail-oriented and analytical Quality Analyst with over 2.9 years of focused experience in quality assurance, complemented by a solid background in insurance operations and back-office processes. Adept at performing audits, performing detailed root cause studies to support preventive action planning, and driving continuous process improvements. Eager to contribute to an organization's quality objectives by applying robust QA methodologies, ensuring compliance, and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Analyst
Gallagher Center of Excellence
10.2022 - Current
- Conducted quality audits across seven insurance process queues, enhancing error detection and compliance rates.
- Analyzed recurring process errors through root cause analysis and recommended corrective actions.
- Shared detailed audit reports with process owners and leadership to monitor trends and drive improvements.
- Updated and maintained standard operating procedures in line with audit findings and regulatory standards.
- Facilitated feedback sessions for team members, achieving a 15% reduction in rework.
Process Analyst – Insurance Operations
Gallagher Center of Excellence
06.2021 - 09.2022
- Processed client communication and insurance documents while ensuring SLA compliance and accuracy.
- Maintained quality logs, tracked task completion, and raised early flags on process deviations.
- Collaborated with the QA team to cross-check high-priority work queues for audit readiness.
- Improved task traceability and reporting efficiency by leveraging Excel-based trackers.
Process Executive
Cognizant Technology Solutions, Pune
Pune
11.2019 - 02.2021
- Ensured data accuracy above 99% by validating invoices and sensitive account information.
- Assisted QA personnel with test audits and documented identified process gaps.
- Mentored junior team members on quality standards and internal compliance protocols.
- Supported team in maintaining process continuity during senior team absence, receiving formal recognition.
Education
B.COM - Accounting and Finance
Modern College of Arts, Commerce And Science
Pune12.2018
Skills
- Quality Tools: RCA, Control Charts, Defect Tracking, CAPA
- MS Excel: VLOOKUP, Pivot Tables, Conditional Formatting, Data Cleaning
- Reporting Tools: Power BI (Trained), MS Office
- Other Tools: Outlook, SharePoint, Internal QA Dashboards
PROFESSIONAL SUMMARY
· 2.9+ years of hands-on experience in quality auditing, error analysis, and process standardization.
· Proficient in QA techniques such as RCA, control checks, feedback loops, and reporting.
· Experience in insurance domain operations with an emphasis on SLA compliance and policy-level documentation.
· Skilled in MS Excel (Pivot Tables, VLOOKUP, Conditional Formatting) for data accuracy and audit reporting.
· Strong collaborator known for improving process adherence and reducing rework through actionable insights.
· Experienced in root cause analysis (RCA), error tracking, and supporting team-level process improvements.
Accomplishments
- Gallagher Day – Champion (Carom Tournament) – (April 2025)
- Employee of the Month – Gallagher Center of Excellence (Sep 2022, Oct 2023, April 2024)
- Newcomer Award – Cognizant Technology Solutions (Mar 2020)
Certification
Power BI Fundamentals - [Icon Tech Institute], [2024]
Languages
Marathi
First Language
English
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Timeline
Quality Analyst
Gallagher Center of Excellence
10.2022 - Current
Process Analyst – Insurance Operations
Gallagher Center of Excellence
06.2021 - 09.2022
Process Executive
Cognizant Technology Solutions, Pune
11.2019 - 02.2021
B.COM - Accounting and Finance
Modern College of Arts, Commerce And Science
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