Shanwaz Syed

Quality Analyst and Team Lead with over 6 years of experience in compliance operations, process auditing, and people management. Proven expertise in driving operational excellence through Lean Six Sigma practices, team mentoring, and cross-functional collaboration. Skilled in performance analysis, SLA monitoring, and implementing feedback-driven process improvements.

Lean Six Sigma Yellow Belt

• Improved team QA accuracy from 92% to over 98% across two consecutive quarters, driving a 15% increase in overall process efficiency.
• Successfully onboarded and implemented the Anduril tool within quality operations, reducing audit review time by 20% and increasing issue detection accuracy.
• Integrated a new evasive technique detection workflow and enforcement control framework into existing QA processes, enhancing compliance monitoring.
• Led the onboarding of a new cross-functional process in collaboration with the DETECT team, enabling proactive identification of high-risk operational patterns.
• Trained and mentored 20+ new hires, reducing onboarding time by 25% and improving early-stage performance scores by 30%.