Gajjela Bharath
Hyderabad
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Concentrix Daksh Services India Private Limited
02.2022 - Current
- Key role involvement in handling multiple priorities and deadlines concerning the review of high risk clients
- Good at performing detailed reviews of the investigations in order to determine action to be taken
- Deft at handling appropriate and confidential sensitive information
- Confirming timely resolution of work assignments by prioritizing and organizing appropriately
- Analyzing client data, documentation and negative news in order to determine client risk profiles
- Conducting analysis of new prospective clients including Enhanced Due Diligence synthesized finding and assessing other risk levels
- Building and maintaining positive and productive working relationships internally and externally
- Reviewing different accounts and developer application files to verify if the application data is complete and is in adherence to establishment standards so as to combat fraud
- Take part in special assignments and investigations on a timely basis
- Ensure efficient identification and monitor suspicious activities and transactions
- Evaluate everyday risk processes and work on refund orders of the customers
- Work with the Loyalty points Program of the customers on Google wallet App
- Resolve customer queries regarding the features of Google wallet on different platforms through Google forms
- Cross-functional coordination among teams & business groups; management and other strategy consulting teams
Quality Analyst
Wipro Limited
08.2018 - 01.2022
- Key role involvement in handling multiple priorities and deadlines concerning the review of high risk clients
- Provide training/coaching to team members periodically on the basis of analysis done by our internal team and also based on the inputs provided by the quality auditors.
- Ensuring that all the team members utilize the knowledge base management portal and provide feedback and update floor issues on a daily/weekly basis.
- Ensuring that the team meets the set quality targets.
- Providing feedback enhancing the quality of the work.
- Performing RCA on errors
- Provide trainings for new analysts as per the requirement
- Conducted Live Assessments for newly Hired Batch and for Other Vendors on same process
- Cleared doubts for APAC team whenever required
- Taking responsibilities of team in the absence of team lead
- Proficient in distributing the work to the team members on a daily basis and maintaining the reports.
Education
Bachelor of Commerce -
Indian Institute of Higher Education Academy
Intermediate - MPC
NRI Junior College
S.S.C. -
Board of Secondary Education
Skills
- Quality Analysis
- Team Coordination
- Time Management
- Reviewing & Reporting
- Resolution of Queries
- Problem Solving & Analytical Skills
- Quality control
- Compliance auditing
- Client management
- Process improvement
- Team collaboration
- Problem solving
- Time management
- Risk assessment
- Team leadership
- Quality assurance
- Performance feedback
- Customer relationship management
References
Available upon request
Overall Achievements
- Promoted as Quality Analyst (QA)
- Played a major role in increasing Quality of service to achieve the monthly strike rate on a consistent basis
- Recognized with Best Quarterly performer award
- Undertook additional responsibilities as a mentor and SME
Other Key Highlights
- Provide trainings for new analysts as per the requirement
- Conducted Live Assessments for newly Hired Batch and for Other Vendors on same process
- Cleared doubts for APAC team whenever required
- Taking responsibilities of team in the absence of team lead
- Proficient in distributing the work to the team members on a daily basis and maintaining the reports.
- Take part in special assignments and investigations on a timely basis
- Ensure efficient identification and monitor suspicious activities and transactions
- Evaluate everyday risk processes and work on refund orders of the customers
- Work with the Loyalty points Program of the customers on Google wallet App
- Resolve customer queries regarding the features of Google wallet on different platforms through Google forms
- Cross-functional coordination among teams & business groups; management and other strategy consulting teams
Timeline
Quality Analyst
Concentrix Daksh Services India Private Limited
02.2022 - Current
Quality Analyst
Wipro Limited
08.2018 - 01.2022
Bachelor of Commerce -
Indian Institute of Higher Education Academy
Intermediate - MPC
NRI Junior College
S.S.C. -
Board of Secondary Education
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