Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Siddhi Gaikwad

Navi Mumbai,MH

Summary


Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.

Overview

7
years of professional experience
5
Languages

Work History

Quality Analyst
09.2021 - Current

Job overview

  • Voice audits
  • Feedbacks
  • Process improvement suggestions
  • Six Sigma implementation
  • Call Calibration
  • Handled US team for quality and sales improvement
  • Root Causes analysis for sales improvement based on disposition
  • Escalation handling
  • Internships

Reliance Jio

Customer Experience Analyst
12.2020 - 09.2021

Job overview

  • Process Improvement Suggestions
  • Voice Audits
  • Digital Audits ( Chat Bot, WhatsApp Bot, Search Bot, Speech to Text Bot) In English and Regional Language (Marathi and Hindi)
  • Training and Certification Audits
  • Calibration
  • Overall Improvement in Customer Experience on platforms like ( Websites, Apps, Calls Etc)

Altius Pvt Ltd
Navi Mumbai, Maharastra

Quality Analyst & Process Trainer
10.2019 - 12.2020

Job overview

  • Making quality reports
  • Auditing Voice calls (Inbound and Outbound )
  • Process trainer for Inbound and Outbound projects
  • Giving weekly feedback
  • Process Improvement projects
  • Implementation of QMS and Six Sigma in process
  • CSAT implementation
  • Call Calibration
  • Live call barging
  • Team Management
  • Complaint Escalations
  • Attending Sup Call
  • Due to job requirement, comfortable auditing calls for following languages Kannada, Malayalam, Telugu, Tamil, Bengali, Marathi, Hindi, English, Gujarati
  • Implemented test scripts and recorded results.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Edited, proofed and critiqued internal documents to improve clarity.

ALTIUS

06.2017 - 10.2019

Job overview

  • On call dietician for abbot nutrition
  • Diet counselling for kids in the age group of 2-14 years
  • Handling ensure diet counselling on call
  • Nutritional assessment of kids on call
  • Auditing the calls complaint ,conversion
  • Handling team work
  • Handling diet counselling for various campaigns
  • Handling customer queries and issues

Safiee hospital

nutritionist
01.2016 - 03.2016

Job overview

  • Language: English (Fluent), Hindi (fluent), Marathi (Native)
  • Informatics:, MS Office, MS Project, Salesforce, Azure.

Asst Quality analyst
03.2014 - 03.2015

Job overview

  • Cum britannia) bhandup,mumbai
  • Leading the Food Safety Team and continuous improvement of the FSSC 22000 by conducting internal audits, verification activities
  • Management representative for ISO 22k audit and co-operate audits
  • Responsible for Quality Management System and Food Safety Management System-
  • Handling Customer Complaints, and Customer quality requests
  • Handling quality assurance for finished products
  • Handling quality assurance for raw material and packaging material
  • Training to workers regarding food safety practices and quality control
  • Documentation verification from all other departments
  • Quality control and CCP verification of online process
  • New product verification from supplier
  • Sensory evaluation of finished products

PARLE products limited

10.2014 - 12.2014

Job overview

  • Vile Parle
  • Chemical analysis of raw material
  • Chemical analysis of finished goods
  • Analysis of packing material
  • Microbiological analysis of raw material and finished goods

Britannia pvt limited

03.2014 - 12.2014

Job overview

  • Bread manufacturing unit)
  • Online Process monitoring
  • Daily quality analysis
  • Chemical analysis of raw material
  • Physical analysis of packaging material
  • Shelf life analysis of finished goods
  • Finished good analysis
  • Market product comparison
  • Sensory evaluation of finished products

Education

Manipal university

Msc from dietetics and applied nutrition

University Overview

GPA: 63/10

Queens college of food technology

Btech from food technology

University Overview

GPA: 79.90/10

Bhavans college

University Overview

GPA: 50.83

Vidyanidhi high school

University Overview

GPA: 83.53

Skills

Training implementation

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Accomplishments

Accomplishments
  • FSSC 22000 Certification
  • Lab chemist training, Britannia Jagadia
  • Hyper spectral imaging of raw materials
  • Production of calcium rich ragi and chocochip muffins
  • Development of low cost recipes for malnourished children
  • Nutritional assessment of cancer patients and development of nutritious recipes
  • Production of sweet and sour tamarind ginger pickle
  • Application of kiazen for over all improvement
  • Development of snack recipes for diabetic people
  • Relevant course work
  • Btech food technology :-
  • Food Microbiology, Biochemistry, food processing, extrusion technology, new product development
  • Food hygiene and sanitation
  • Msc in dietetics and applied nutrition
  • Food microbiology, sports nutrition, advanced nutrition etc

Timeline

Quality Analyst
09.2021 - Current
Customer Experience Analyst
Reliance Jio
12.2020 - 09.2021
Quality Analyst & Process Trainer
Altius Pvt Ltd
10.2019 - 12.2020
ALTIUS
06.2017 - 10.2019
nutritionist
Safiee hospital
01.2016 - 03.2016
PARLE products limited
10.2014 - 12.2014
Asst Quality analyst
03.2014 - 03.2015
Britannia pvt limited
03.2014 - 12.2014
Manipal university
Msc from dietetics and applied nutrition
01.2017
Queens college of food technology
Btech from food technology
01.2014
Bhavans college
01.2010
Vidyanidhi high school
01.2008

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Siddhi Gaikwad