Surendranath Verma
Quality Analyst
Thane ,India
Summary
Worked as Quality Analyst for Australia Government Telecom sector (NBN).
Overview
8
8
years of professional experience
Work History
Quality Analyst
Tata Consultancy Services
Mumbai , India
04.2016 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Developed and maintained quality assurance procedure documentation.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Education
Bachelor Of Commerce - Accounting Technology And Bookkeeping
Raghuveer Madhyamik Vidyalaya
Mumbai 12.2021
Skills
Materials Inspection
Timeline
Quality Analyst
Tata Consultancy Services
04.2016 - Current
Bachelor Of Commerce - Accounting Technology And Bookkeeping
Raghuveer Madhyamik Vidyalaya
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