Surendranath Verma
Quality Analyst
Thane ,India
Summary
Worked as Quality Analyst for Australia Government Telecom sector (NBN).
Overview
8
8
years of professional experience
Work History
Quality Analyst
Tata Consultancy Services
Mumbai , India
04.2016 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Developed and maintained quality assurance procedure documentation.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Education
Bachelor Of Commerce - Accounting Technology And Bookkeeping
Raghuveer Madhyamik Vidyalaya
Mumbai 12.2021
Skills
Materials Inspection
Continuous Improvement
Correction action planning
Lean Six Sigma
Test Automation
Technical research
QA methodologies mastery
Cost-reduction methods
Procedural updates
Test case development
Audit processes
Report creation
Performance Assessment
SOP Development
Quality processes
Quality Improvement
Requirements Analysis
Requirements Gathering
Data Analysis
Sampling
Defect tracking
Data Validation
Training implementation
Risk Assessment
Protocol Review
Project management expertise
Customer Focus
Scenarios and Use Cases
Cross-Functional Team Collaboration
Automated Testing Frameworks
Test Program Development
Testing Analytics
Test Scheduling
Strong Problem Solver
Collaborative Team Player
Defect Tracking and Reporting
Test Procedure Documentation
Results and Deadline-Driven
Test Plans and Test Methodologies
Decision-Making
Technical Support
Multitasking
Team Collaboration
Relationship Building
Interpersonal Communication
Test implementation
Excellent Communication
Active Listening
Teamwork and Collaboration
Monthly maintenance validations
Interpersonal Skills
Defect monitoring
Documentation skills
Adaptability and Flexibility
Effective Communication
Scrum Methodology
Task Prioritization
Time management abilities
Team building
Goal Setting
Organizational Skills
Design Specifications
New project development
Problem-solving abilities
QMS
Timeline
Quality Analyst
Tata Consultancy Services
04.2016 - Current
Bachelor Of Commerce - Accounting Technology And Bookkeeping
Raghuveer Madhyamik Vidyalaya