Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline

SHYAM SUNDER ANNA

Quality Analyst
Hyderabad,Telangana

Summary

Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.

Overview

12
12
years of professional experience
1
1
Language
8
8
years of post-secondary education

Work History

Quality Analyst

Tech Mahindra
07.2019 - Current
  • Ensured quality control of raters' annotations, identified root causes of errors through RCA, and led feedback sessions for improved rater accuracy
  • Played a key role in verifying the accuracy and precision of text/annotation files in English, Hindi, and Telugu to enhance Machine Learning outcomes
  • Monitored recorded calls to ensure adherence to company policies and procedures
  • Proficient in typing and proofreading both US English and UK English audio files
  • Conducted root cause analysis to investigate the source of problems in production process
  • Maintained records of inspection results, test data, and other relevant information
  • Provided thorough documentation on all quality control activities and results
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes
  • Evaluated performance metrics from existing processes to recommend improvements in product quality
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.

Healthcare Documentation Editor

Aquity Solutions Pvt. Ltd, MModal Global Services Pvt. Ltd
08.2015 - 12.2018
  • Reviewed and edited medical documents for accuracy, completeness, grammar, punctuation, spelling, and consistency
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Made corrections when needed to grammar, spelling, and syntax
  • Transferred transcribed materials into electronic health records system
  • Transcribed dictation for variety of medical reports.

Medical Transcriptionist

Transdyne IT services Pvt. Ltd
04.2012 - 10.2014
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries
  • Reviewed transcribed documents for accuracy and completeness in accordance with established procedures
  • Monitored incoming dictations for timely completion of assigned tasks
  • Maintained confidentiality of patient information according to HIPAA regulations
  • Ensured proper formatting of transcribed documents according to hospital standards
  • Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients
  • Conducted quality control checks on completed reports and corrected errors as needed
  • Evaluated audio recordings for clarity prior to beginning transcription work
  • Assisted in training new transcriptionists regarding departmental policies and procedures.

Education

Master of Science - Psychology

SDLCE Kakatiya University, Hanamkonda
06.2012 - 02.2015

Bachelor of Science - Biotechnology

Masterji Degree And PG College, Hanamkonda
06.2009 - 05.2012

Associate of Science - Biology

AVV Junior College, Warangal
06.2007 - 05.2009

High School Diploma -

Sri Venkateshwara High School, Warangal
06.2006 - 05.2007

High School Diploma - undefined

Skills

  • Quality Analysis
  • Proof reading
  • Transcription
  • Microsoft Office
  • Correction action planning
  • Audit processes
  • Quality Improvement
  • Report creation

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsPersonal development programs

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)

Timeline

Quality Analyst - Tech Mahindra
07.2019 - Current
Healthcare Documentation Editor - Aquity Solutions Pvt. Ltd, MModal Global Services Pvt. Ltd
08.2015 - 12.2018
SDLCE Kakatiya University - Master of Science, Psychology
06.2012 - 02.2015
Medical Transcriptionist - Transdyne IT services Pvt. Ltd
04.2012 - 10.2014
Masterji Degree And PG College - Bachelor of Science, Biotechnology
06.2009 - 05.2012
AVV Junior College - Associate of Science, Biology
06.2007 - 05.2009
Sri Venkateshwara High School - High School Diploma,
06.2006 - 05.2007
- High School Diploma,

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SHYAM SUNDER ANNAQuality Analyst