Ajay Kasumwal
Gurgoan
Summary
Result-oriented sales professional with 7 years of experience specializing in client account management and business growth and team handling. Proven track record of driving revenue through strategic account development and effective communication. Adept at leveraging analytical skills to identify opportunities for upselling and cross-selling. Proficient in utilizing Excel for data analysis and Salesforce for effective lead generation, I am confident that my strong work ethic and proven track record make me an asset to any organization.
Overview
9
9
years of professional experience
Work History
Team Leader
Flipkart Internet Private
04.2025 - Current
- Set clear performance expectations for a team of 22+ associates, improving goal achievement rate by 25% through structured tracking and feedback.
- Built strong professional relationships with team members, reducing issue resolution time by 30% and improving team satisfaction scores.
- Collaborated with 5+ cross-functional teams (operations, supply chain, GMV,) to align on shared goals, contributing to a 20% increase in overall process efficiency.
- Boosted team productivity by 35% by implementing streamlined workflows and introducing weekly performance reviews using key metrics.
- Reduced turnaround time for critical operational tasks by 40% through process optimization and automation initiatives.
- Provided ongoing support to direct reports, improving task completion accuracy by 28% and reducing escalations by 20%.
- Led conflict resolution efforts, decreasing internal disputes by 50% and fostering a more collaborative team environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led FBF (Fulfilled by Flipkart) onboarding for 80+ sellers, expanding marketplace presence across 6+ zones, increasing FBF adoption by 45% and contributing to a 30% uplift in zonal GMV and fulfillment efficiency.
- Created sales forecasts to target daily, monthly and yearly objectives.
Sales Associate
Amazon Seller Services Private Limited
04.2022 - 04.2025
- I consistently met and exceeded sales targets achieving 20 cr . through strong product knowledge and persuasive communication skills
- Managed 150+ Sellers under home & kitchen, beauty, jewellery, electronics, men's, women's wear & kids wear Categories
- Trained 100+ sellers with listings and cataloging process, advertising, product deals, warehousing, promotional strategies.
- Bielded private label brands and Head Brands through brand building strategies which resulted in 9 cr of revenue generation.
- Enrolled 50+ new distributors, wholesaler and converted them to Go Live by listing their products on Amazon INDIA to earn margin from an un-targeted market
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Major focus is to bring selections in the required workstreams and be responsible for building off-take plans using various activities like promotions, AD campaigns, promotions, deals, and coupons.
- Increased the brand awareness and work with Big Offline Sellers and converted them to sell online as well.
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience
- Worked with sellers to improve operational aspects of their business in providing a great consumer experience
- Conducted deep dive analysis and provide routine reporting on the seller's current business and future opportunities
- Tracked and monitored performance and sales of key partners to manage their performance
- Coordinating with the FBA team to increase the inventory limits for a particular seller if required and helping sellers with registration across FCs
- Develop and maintain strong relationships with newly onboarded sellers
- Top Brands that i managed (Head Brands)- Carlton London, Bata, Puma, Adidas . (Private label Brands)- Kailakit, Four Star, Woaker, Wixom.
- Led multiple projects on associate and manager level (New buyable selections, weekly achievements, new D2C brands projection, event management cluster wise)
- Trained new joiners and conducted multiple training sessions.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Key Account Manager
Flipkart Internet Private Limited
05.2021 - 03.2022
- I was responsible for driving business growth and developing strategic partnerships
- With my strong communication and negotiation skills, I successfully secured key partnerships and contributed to the company's overall revenue growth
- My role required me to stay updated on market trends and competition, allowing me to identify new opportunities for business expansion
- Work with a category leader to drive sales and growth, Dealing with various vendors and merchandising activities like uploading, pricing
- Develop a deep and long-standing relationship with the vendors, Set up Seller Onboarding projections under the guidance of managers
- Achieved targets for acquiring new customers in the assigned territory
- Identified customer needs and growth prospects to enhance satisfaction and foster long-term relationships
- Successfully onboarded new clients, ensuring a smooth integration into the business
- Expanded the customer base through effective prospecting efforts and new business development initiatives
- Explored untapped markets for SMEs, identifying new opportunities for business growth
- Arranged meetings with decision-makers and effectively closed accounts
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Operations Manager
Sambhav Welfare Foundation
02.2017 - 03.2019
- Handle a team of 5 members and Conduct a short meeting each morning (15-20 minutes) to discuss the previous day's performance and address challenges
- Responsible for setting up teams and enhancing geographical foot prints
- Promotes the acupressure products and naturopathy product on social media platforms
- Creating and curating high-quality, engaging content for social media channels
- Organizing various Health Care Camps and Events, Managing day-to-day activities of the business
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
PGDM - Marketing
Instituted of Management Studies, Ghaziabad
Ghaziabad05-2021
B.com (H) - Marketing
Integral University
Lucknow05-2018
Skills
- Business Development
- Problem-solving
- Team supervision
- Team motivation
- Team building
- Work Planning and Prioritization
- People management
- Performance improvement
- Relationship building
- Overseeing daily activities
Personal Information
Awards
- Regional Winner, Amazon, 2022
- Galaxy Of The Stars, Amazon, 2023
- Regional Winner, Amazon, 2023
Timeline
Team Leader
Flipkart Internet Private
04.2025 - Current
Sales Associate
Amazon Seller Services Private Limited
04.2022 - 04.2025
Key Account Manager
Flipkart Internet Private Limited
05.2021 - 03.2022
Operations Manager
Sambhav Welfare Foundation
02.2017 - 03.2019
B.com (H) - Marketing
Integral University
PGDM - Marketing
Instituted of Management Studies, Ghaziabad