A Qualified IT Professional with 14 years of experience, including 4 years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
Client
Qualcomm India.
Role
Development and implementation
Responsibilities:
· Handled various project related activities in planning, design, coding, deployment, unit test and Load test in tune with the core business objectives.
· Created Business Rules, Client Scripts, and Transform map scripts, UI Policies, using JavaScript.
· Worked on Custom Asset Management.
· Configured Stock rooms and Stock rules for the Custom ITHM.
· Enhancements related to the Custom Portal Widgets.
· Configured the notifications related to Asset life cycles and thresholds.
· Coordinate activities related to IT AM infrastructure setup and configuration, HW and SW asset tracking, coordinate with system and database administrators and project managers, documentation of related to ITAM activities.
· Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
· Kept detailed notes of all correspondence with clients and updated details in company's computer system.
· Initiated success of client's organization by improving performance, hiring practices and management systems.
Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems
Technical Analysis
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