Ajay Krishna

Resolving escalated issues in day to day operations & in Client reporting & setup issues (Access issues)

• ISDA trade issues resolution by working with internal stakeholders across regions
• Wire Instructions (SSI's) setup, Payments & Receives
• SWAP Creation, Rollovers, Resets, Amendments, breaks resolution & Reporting to Account managers
• Working with global desks to resolve SWAP/Equity exceptions
• Processing position transfers (FOP, DVP, RVP)
• SOP Maintenance, Conducting team briefings, Class room training sessions, On the Job trainings & Mentoring.
• Requirements gathering & assisting in developing Automation solutions to daily activities to reduce Manual effort
• UAT Testing new applications & suggest new ideas to improve the process.
• Streamlined communication within team, leading to better project coordination and timely completion of tasks.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.