KISHAN SHASHIDHAR

• Total Exp. 6.8 years

Key Deliverables:.

• Being a critical resource of the team, I am
  responsible to keep the team's BAU activities in a
  smooth state with accuracy.
• Consistently keep KPIs and SLAs green.
  Identify/Implement process improvement
  opportunities.
• Support multiple stakeholders and handle various
  client interfacing activities i.e., weekly calls, KPI
  calls, taking handover of new activities from
  various stakeholders.
• Responsible in keeping the Team updated with
  various changes/amendments within the process
  and make sure it is adhered thereafter by every
  team mates.
• Assign tasks within the team on a daily basis and
  monitor its status on regular intervals.
• Responsible in keeping the Process Documents
  updated and making sure the team adheres to it.
• POC to draft Process Documents for any new
  activity and own it until the final sign-off from the
  stake holders.
• Perform SOX controls of the team and assist
  auditors by providing evidences during yearly
  audits and taking sign offs.
• Prepare Training Plan for new recruits and monitor
  its progress stage by stage.
• Monitor the mandatory training status of the team
  members and encourage them for its completion.
• Conduct fortnightly knowledge tests for the team
  and based on its output set goals for individuals
  accordingly.
• Responsible in performing the final stage of
  Transactional Audit as being the Quality SPOC of
  my team.
• Guide the team in drafting response mails with a
  one-time-resolution in it.
• Conduct seminars and presentations for the team
  members which helps them in improving their
  communication skills and boosting confidence.
• Contribute my inputs, suggestions and Plans of
  action during One-on-One discussions with the
  Team members.
• Perform periodic evaluations, identify the areas of
  improvement and implement measures to
  improvise .
• Key participant in Monthly Business Review calls.
• Deliver BusinessValue through continuous process
  improvements.

• Total Exp.1.2 years

Key Deliverables:

• Sourcing & Procurement.
• MS SQL Server- Purchase ERP.
• Effectively monitor Vendor& Contract
  Management.
• Communicate and interact effectively with
  Vendor- Buyer Relationship ( Approx.200 Vendors).
• Floating RFQ as per the Purchase/Service
  requisitions received from the projects.
• Finalize the supplier after selecting the best quote.
• Negotiating with vendors in terms of price, time schedule and payment terms.
• Follow up with the supplier for delivery of
  goods/services.

• Total Exp. 2.4 years

Key Deliverables:

• T&E transfers between clients.
• Project Maintenance.
• Billing.
• Authorised Project Setup.
• Analysing the scope for improvement in terms of process, query performance, report generation and implementing them.
• Placing close-out and re-opening the engagements.