Playing Cricket
Ajay Kumar
Network Control Center Agent
New Delhi
Summary
"Accomplished NCC Agent with a proven track record in delivering exceptional support and problem resolution to all stake holders. Eager to advance into a supervisory role to contribute leadership skills, enhance team dynamics, and drive operational efficiency within DHL Express."
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Network Control Group Agent at QCC
DHL Express India Pvt. Ltd.
DEL-GTW
04.2021 - Current
- Live monitoring of IB and OB shipments through various application and reports.
- To monitor International and Domestic Recovery.
- Resolving Queries of Customer Service/Sales Team on priority
- Handling Transport Team activities like Planning, Ad hoc Space, Daily Aviation Report etc.
- Real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status.
- Handling INQCC Activity during Holidays.
- Monitoring Various Application like UAS/CALMS/NMIV/MS3/Sherloc/DCE/SCM/AQCC/OCNT etc
- Manage the interrelationship between Ground Operations, Clearance Team and Network.
- Handling operational communications with other Hubs and Gateways
- Monitoring uplift status of shipments which passes through Hub and supporting the execution of contingency actions as and when required
- Adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network
- Research and analysis of IB/OB failure reports sent by INQCC
- To ensure that EDI is sent to correct destination.
- Proper reporting for all incident and gateway performance to the Network
- Provides both verbal and written information in a timely, clear, and concise manner.
- Expresses ideas effectively, adjusting style, tools, and mode to the needs of others
- Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Provided primary customer support to internal and external customers.
Classification Agent
DHL Express India Pvt Ltd.
DEL-GTW
12.2018 - 03.2021
- Responsible for filing BOE in DCE in accordance to the national tariff tables, and determining a preliminary assessment of the duties and taxes payable for shipments imported/exported through DHL Express
- For reviewing hold shipment to avoid unnecessary detention and to increase COA
- To ensure less detention in prior to achieve COA
- Responsible for sending daily reports to TL and Sups and other departments on daily basis to ensure quality work.
Operation Agent
DHL Express India Pvt Ltd.
GUR-SVC/Gurgaon
04.2015 - 11.2018
- Pick and Delivery whenever required and instructed by TLs
- Outbound processing
- Route rostering
- To send all pick up from CSV to courier scanner timely
- Making daily inventory of all shipments kept in HIC
- To observe all KPI on daily basis
- Proper follow up for service renewal with concern customer
- Coordination with other department for service renewal
- Acting as team leader in his/her absence
- Working on internal DHL software like GDA, GCA, NPTS- Replaced by Sherloc, WCC- Now ECIS QSMS- Now AQCC, OPMS, OCNT, WEB DCR- Now CAA,GLOBAL IMAGING and so on.
Retail Store Executive
Adecco India Pvt. Ltd.
Gurgaon
09.2013 - 04.2015
- Providing support to team members by reviewing the work done by them
- Getting clients convinced to do business with our organization
- Preparing paper works for the commercial and non-commercial shipments.
- Responsible for preparing daily sales report for all the stores of GUR
- Working on internal DHL software such as POS, NPTS, Global Imaging, Web DCR and so on.
Education
MBA - Operations Management
Jaipur National University
Jaipur 07.2018 - 08.2020
Bachelor of Arts - History (Hon's)
Vinoba Bhave University
Hazaribagh, Jharkhand 05.2008 - 08.2011
High School Diploma -
R L S Y College
Jhumari Telaiya 04.2006 - 05.2008
Matric (class 10) CH+2 High School
Jhumari Telaiya 04.2005 - 05.2006
Skills
Proficient in Microsoft Office& OutlookRelationship BuildingFinishes my activities within allocated timeActive listener
Analytical Skill
Time management
Polite communication skills
Organizational skills
Problem-solving skills
Accomplishments
- Got ACE award for duty collection which was wrongly billed by OSG.
- Passed DG cat-6.(2017 and 2019)
- Got EOM award 4 times (2 times while working as classification agent and two time as QCC Agent.
Emp Code
400067885
Personal Information
- Date of Birth: 07/22/1991
- Marital Status: Married
Interests
Listening Music
Timeline
Network Control Group Agent at QCC
DHL Express India Pvt. Ltd.
04.2021 - Current
Classification Agent
DHL Express India Pvt Ltd.
12.2018 - 03.2021
MBA - Operations Management
Jaipur National University
07.2018 - 08.2020
Operation Agent
DHL Express India Pvt Ltd.
04.2015 - 11.2018
Retail Store Executive
Adecco India Pvt. Ltd.
09.2013 - 04.2015
Bachelor of Arts - History (Hon's)
Vinoba Bhave University
05.2008 - 08.2011
High School Diploma -
R L S Y College
04.2006 - 05.2008
Matric (class 10) CH+2 High School
04.2005 - 05.2006