Ajay Kumar
Noida
Summary
Experienced IT Technical Support professional with 3.5 years of experience in the Logistic industry is actively seeking an IT position with a reputable company where I can utilize my IT technical skills and customer service skills to contribute to the overall success of the company.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
FarEye Technologies Limited
Noida
07.2021 - 07.2024
Key Deliverables:
- Ensured tickets were resolved within SLA by documenting, tracking, and monitoring issues for timely resolutions (25% improvement).
- Troubleshoot the incidents by rigorously testing scenarios and apply my analytical skills to identify the root causes of the issues.
- Reduced incident ticket count of 2go by approximately 60% by conducting MSR and maintaining healthier relations with the cross-functional team, while ensuring the continuation and enhancements of services.
- Raised bug fix rate by 30% by adopting Agile practices, actively joining scrum and sprint activities with Product and Engineering heads.
Technical Engineer
Dhani Loans and Services
Gurugram
01.2021 - 06.2021
Key Deliverables:
- Provided support to end users on a variety of issues.
- Identifying, researching, and resolving technical problems.
- Prioritized numerous issues of varying severity and effectively managed the resolution of all issues within acceptable service levels.
Education
B.Tech - ECE
ABES Engineering College
Ghaziabad08-2019
Skills
- C
- HTML/CSS
- SQL
- Web API
- JSON
- Javascript
- Linux
- Basics of python
- Understanding in shell scripting
- OOP's programming
- Incident Management
- Computer Networking
- Operating System
PROJECTS
Scientific Calculator
- Implemented GUI with the Tkinter module in Python.
- Designed and implemented an intuitive graphical interface for a Scientific Calculator enabling users to perform both simple and advanced mathematical computations.
- Tools used: python, Linux
Automatic Data Backup
- Implemented a backup system to automatically transfer the contents of a working directory to both the local backup system and Google Drive.
- Tools used: Bash, shell, Linux
Tools
- Grafana
- Postman
- Git/Github
- JIRA
- VsCode
- NewRelic
- FreshDesk
Accomplishments
- Achieved 4 star Rating on Hackerrank in SQL.
- Achieved 4 star Rating on Hackerrank in C++.
- Earned the knowledge champion recognition for expertise in product knowledge.
- Received the Captain Marvell award for demonstrating exceptional passion for customer satisfaction.
Timeline
Technical Support Engineer
FarEye Technologies Limited
07.2021 - 07.2024
Technical Engineer
Dhani Loans and Services
01.2021 - 06.2021
B.Tech - ECE
ABES Engineering College
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